John
Pittsburgh,PA
Summary
Product Manager and former Hospital Food Service Director with 17+ years of leadership at UPMC Presbyterian Shadyside, specializing in patient dining operations, trayline workflows, and equipment-driven process optimization. Deep operational experience across large healthcare systems, paired with expertise in translating frontline challenges into practical, high-impact product solutions. Known for driving cross-functional alignment, improving efficiency and food quality, and elevating the patient and guest dining experience through data-informed decision making and operational innovation.
Overview
19
19
years of professional experience
Work History
Product Manager
Computrition
07.2024 - Current
- Prioritized and managed the product roadmap to achieve key product goals, performance metrics, and customer value outcomes.
- Analyzed sales trends, customer feedback, and emerging market opportunities to inform product strategy and feature prioritization.
- Translated user needs into clear user stories, detailed specifications, and acceptance criteria to align development, design, and QA teams.
- Delivered product demos and gathered stakeholder feedback to validate performance, inform iterations, and support sales enablement.
- Partnered with sales, marketing, and customer support to execute successful product launches on schedule and within budget.
Culinary Director
UPMC Presbyterian Shadyside
12.2006 - 04.2024
- Oversaw system-wide culinary advisory initiatives across 40+ hospital locations, driving consistency and excellence in food service operations.
- Directed item standardization and supported vendor/manufacturer contracting for more than $30M in annual procurement.
- Served as enterprise lead for Food Operations Management, optimizing BOH recipe management and purchasing workflows across the organization.
- Recognized as Sustainability Champion for Presbyterian Hospital, advancing environmentally responsible culinary practices.
- Designed and executed innovative culinary strategies that elevated revenue performance and improved guest satisfaction across multiple hospital sites.
- Led and developed teams of chefs and culinary staff, delivering high-quality, seasonal menus while upholding stringent food safety and quality standards.
- Partnered with marketing to plan and launch high-impact culinary events and promotional initiatives that drove new customer engagement.
- Optimized food and labor cost controls, contributing to stronger profitability and improved operational efficiency.
Education
Associate’s degree - Culinary Arts/Chef Training
Pennsylvania Culinary Institute
Pittsburgh, PA06-2000
Skills
- Software Implementation
- Vendor Relationship Management
- Cross-functional Team Leadership
- Product strategy
- Teamwork and collaboration
- Financial management
- Business development
Timeline
Product Manager
Computrition
07.2024 - Current
Culinary Director
UPMC Presbyterian Shadyside
12.2006 - 04.2024
Associate’s degree - Culinary Arts/Chef Training
Pennsylvania Culinary Institute