JOHNA CONEY

• Analyze charge capture and revenue data using Excel to identify missed revenue opportunities

• Investigate denials and underpayments to improve reimbursement accuracy

• Develop reports and track KPIs (denials, reimbursement trends, charge accuracy)

• Identified $25K+ in missed or underbilled charges within first 90 days

• Reduced denial trends by ~10% through targeted reporting and corrections

• Conducted detailed reviews of billing processes to ensure compliance with regulations

• Entered 150+ charges daily with 98% accuracy
• Used Excel to track charge errors and improve billing workflows
• Reduced claim rejections by 15% and improved turnaround time by 30%
• Maintained top 10% productivity metrics
• Improved reimbursement cycle speed by 20%
• Identify High-Value Responsibility Gaps
• Process patient information efficiently using electronic health record systems
• Coordinate with billing department to resolve discrepancies in claim submissions
• Verify insurance eligibility and coverage details for accurate charge entry
• Review and validate charge entry data for accuracy and completeness

• Analyzed denial trends using reporting tools to improve workflows
• Generated reports on team performance and resolution rates
• Resolved denials with 92% success rate
• Improved team efficiency by 25%
• Managed 100+ cases daily while maintaining compliance
• Collaborate with cross-functional teams to address escalated billing inquiries
• Monitor escalation trends and provide feedback for process improvements
• Assist in developing training materials for new team members.
• Review documentation related to escalations for completeness and compliance