JOHNA HIGGS
Verona
Summary
Motivated healthcare professional with 24 years of experience in patient services, management, and team leadership. Efficient Phlebotomy Coordinator known for productive and timely completion of tasks. Possess specialized skills in venipuncture techniques, patient comfort strategies, and cross-functional team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and patient satisfaction.
Overview
25
25
years of professional experience
Work History
LTC/Mobile Phlebotomy Coodinator
Quest Diagnostics
Pittsburgh
02.2024 - Current
- Coordinated phlebotomy schedules for LTC, PSCs, and IOPs.
- Managed the inventory of phlebotomy supplies and equipment.
- Resolved customer complaints in a professional manner while adhering to established protocols.
- Established effective communication channels between patient services and healthcare providers involved in patient care.
- I ordered supplies and maintained an inventory required by the department.
- Maintained and organized phlebotomy data and statistics, with monthly reports.
- I participated in QAPI meetings.
- Evaluated staffing needs and organized schedules accordingly.
- Planned and coordinated the daily workflow of phlebotomists.
- Coordinated and oversaw daily team actions under direction of phlebotomy supervisor.
PSR II/Training coach
Quest Diagnostics
Pittsburgh
02.2016 - 02.2024
- Mentored new trainees, providing guidance on best practices and techniques.
- Provided coaching for new hires on company policies, procedures, and job expectations.
- Collected blood samples using venipuncture and capillary techniques.
- Ensured compliance with safety protocols during blood draw procedures.
- Performed venipuncture and other blood collection procedures according to established standards.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Phlebotomist
UPMC St Margarets
Pittsburgh
05.2011 - 02.2016
- Collected blood samples using venipuncture and capillary techniques.
- Trained new staff on phlebotomy techniques and best practices.
- Monitored inventory of supplies to ensure availability for daily operations.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Assisted in the training of new phlebotomists.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
Phlebotomist
UPMC Presbyterian
Pittsburgh
03.2002 - 05.2011
- Collaborated with healthcare teams to streamline patient care processes.
- Trained new staff on phlebotomy techniques and best practices.
- Performed venipuncture and other blood collection procedures according to established standards.
- Documented patient information into electronic medical records system.
- Collected blood samples using venipuncture and capillary techniques.
Teaching assistant
The Phlebotomy Training Center
03.2001 - 03.2002
- Assisted instructors in delivering phlebotomy training sessions and workshops.
- Prepared instructional materials and resources for student use in classes.
- Supported student learning by answering questions and providing guidance.
- Maintained equipment and ensured cleanliness of training environments.
- Organized classroom activities to facilitate hands-on phlebotomy practice.
- Coordinated with faculty to schedule demonstrations and practical exams.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
Education
Phlebotomy -
The Phlebotomy Training Center
Pittsburgh, PA01.2001
Skills
- Organizational skills
- Time management
- Flexible schedule
- Strong computer skills
- Data analysis
- Scheduling coordination
- Process improvement
- Effective communication
- Problem solving
- Documentation skills
- Adaptable to change
- Schedule management
References
References available upon request.
Timeline
LTC/Mobile Phlebotomy Coodinator
Quest Diagnostics
02.2024 - Current
PSR II/Training coach
Quest Diagnostics
02.2016 - 02.2024
Phlebotomist
UPMC St Margarets
05.2011 - 02.2016
Phlebotomist
UPMC Presbyterian
03.2002 - 05.2011
Teaching assistant
The Phlebotomy Training Center
03.2001 - 03.2002
Phlebotomy -
The Phlebotomy Training Center