JOHN A. JEAN-BAPTISTE

A highly motivated and dedicated Public Safety Officer with a decade of experience in law enforcement and emergency response. He is committed to maintaining safety and security in public spaces through effective communication and quick action. Proven capability for leading, motivating, and developing staff of diverse backgrounds and expertise, across multiple operations. Forthcoming Public Safety Officer looking to contribute dynamic skills in conflict resolution and diffusing hostile situations. Successful in assisting and responding to all safety-related situations. Versed in community safety and emergency preparedness.

• Massachusetts Municipal Police Training Committee, BLS for Healthcare and Public Safety CPR/First Aid/ AED Certified.
• Massachusetts Notary Public/ Signing Agent, Boston – MA
• Commonwealth of Massachusetts Class A LTC, 2007 License to carry.
• Certified Phlebotomy Technician (CPT), 2008 National Health career Association
• Certified Medical Assistant (CMA), 2001 National Health career Association
• Medical Assistant Certificate, 1999 Bryman Institute – Massachusetts, USA
• Ordained Minister, AMM Credential ID 1005467

• BUMC PUBLIC SAFETY OFFICER / SDO, 03/2023, PRESENT, BOSTON UNIVERSITY POLICE DEPARTMENT, Boston, MA, Performs daily Operational Functions upon request by the Public Safety Supervisor or the Public Safety Desk Officer to ensure that BU’s operational needs are met efficiently., Utilize strong customer service skills and community policing philosophies., Documenting all incidents responded to and coordinating with appropriate agencies such as Boston University Police, Boston Police, Boston Fire Department, and other University Departments.
• FIELD OPERATION OFFICER, 04/2022, PRESENT, NEW ENGLAND SECURITY, Boston, MA, Public safety for New Market Association, While Patrolling over 200 plus business. Assist with all medical and policing the streets, while administering Narcan, CPR, and chest rubs Train all new officers in the area, such as vehicle inspections, site touring, crowd control, watched and report continues activities.
• SHIFT SUPERVISOR OFFICER, 03/2021, PRESENT ON-CALL, UNIVERSAL SECURITY, Boston, MA, Provided Public safety for corporate and community events. Trained new security guards and get them comfortable with our communication technology. Coordinated a unit of 10 security officers.
• CHIEF OPERATING OFFICER / COO, 08/2022, 10/2022, ADVANCED CROWN DENTAL P.C., Mansfield, MA, Dedham, MA, Waltham, MA, Oversee the day-to-day operations of the practices. Improved operating procedures to increase profits and/or make the practices more efficient. Promoting a culture of respect that rewards collaboration, learning, accountability. helped drive team motivation and engagement with functional domains and as a leader.
• MUTLTI-PRACTICE MANAGER, 07/2017, 06/2021, PERFECT DENTAL MANAGEMENT, LLC, Needham, MA, Ensuring each office is delivering Perfect Dental’s Core Mission, Core Purpose, and Core Values Ownership and active management of practice level P&Ls that exceed performance goals., Manages office performance against financial and operating goals – patient satisfaction, Team Member satisfaction, growth, profitability, collections, and more., Partner with Clinical Support Team to ensure utilization of best practice.
• CHIEF OPERATING OFFICER (COO) & PRACTICE MANAGER, 08/2015, 02/2016, PERIODONTICS & IMPLANTS OF NEW ENGLAND, Milton, MA, Directed, administered, and coordinates internal operational activities of the organization in accordance with policies, goals, and objectives established by the Chief Executive Officers/Owner, Led and directed the following functions of the business: operations, human resources, information systems, Medical Spa, ICIT institute, new business coordination, agency promotion and communication., Assisted Chief Executive Officers/Owner in the development of organizational policies and goals that cover operations, personnel, financial performance, and growth of the functions of business units mentioned above.
• GENERAL MANAGER, 06/2014, 08/2015, A.D. Dental P.C. Aspen Dental, Natick, MA, Responsible for the daily clinical and non-clinical operations of assigned offices including patient satisfaction., Managed twelve-team members day in day out workflow including payroll., Conducted daily team meetings. Setup goals for each day., Provided superior patients service demonstrating responsiveness and sensitivity to patient need.
• POENAEBCOADRYEPPRROOPGERRATMIESM, AINNCA.G, 08/2013, 06/2014, Braintree, MA, Designed and implemented a new database to facilitate the process that streamlined the new members' flow., Communicated with coordinator from each of the three One Care plans in scheduling the RN Assessments and confirms RN availability for slots via the coordinator at the nurse-staffing agency. Ensures that the maximum home visit assessments scheduled and are coordinated in a clustered geographical area for each RN’s schedule, and responsible for all communication regarding any client changes credentialing.
• PEXAARMAMONEED/ICQAULE/ SFTIEDLIDAGMNEODSICTAICLSS–TABFraFintree, MA, 07/2011, 08/2017, Braintree, MA, Performed mobile paramedical exams, complete specimen (i.e., blood, urine, vital, EKG.) collection / handling, and complete ECG tracings. Scheduling applicant appointments, communicating daily with the office regarding case status and working on special projects. Participated in large employer health screens aimed at providing a healthier lifestyle across America. Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., immunoassays, chemistry analysis, hematology, and urinalysis.
• OQFUFEISCTE DCIOAGONRODISNTAICTO–RROSLINDALE PEDIATRICS, 01/2008, 08/2011, Cambridge, MA, Coordinated organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, securing food and supplies, copying + faxing. Responsible for keeping office equipment maintained. Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, and media. Verified patient insurance prior to completing testing., Tracked Office expenses and created monthly reports for senior executives.
• CLINICAL EDUCATOR, 02/2006, 11/2007, BD DIAGNOSTICS, Franklin Lakes, NJ, Served Hospitals Physician’s Office. Practices Laboratories Industrial Microbiology Laboratories Clinics Healthcare Workers Patients Responsibilities: Integrate systems for evacuated blood collection Safely engineer specimen collection products and systems Automated blood culturing and molecular testing systems.
• MEDICAL ASSISANTANT /PHLEBOTOMY/ EKG TECH, 07/2001, 08/2007, SOUTH SHORE HOSPITAL, South Weymouth, MA, Collected blood specimens by venipuncture and other methods from patients Perform EKG, pulse oximetry and point-of-care testing inpatients, outpatients and off sites services as required Perform routine and moderately complex venipuncture’s on infants Assist with patient preparation in stress lab, perform ultrasound, x-ray and perform appropriate follow-up test; read and accurately translate digital data; post data with data trails; accurate filing of tape data Lead trainer for phlebotomy and EKG for students, interns and new staff.

• MBA
• Ph.D.

• French
• Haitian Creole

• Author, Article, 2017 Why Businesses Fails?
• Author, Article, 2018 Dental Management vs. Hospital Management
• Author, Article, 2018 Why Dentist can’t manage their own practice.