John A. Lynch
Freehold
Summary
Accomplished Vice President of Operations at Shrewsbury Volkswagen, adept in strategic planning and execution, and renowned for mentoring teams to peak performance. Spearheaded process improvements, enhancing efficiency and customer satisfaction, while adeptly managing resources to slash operational costs. Expertise in human resource management and process automation led to significant company advancements.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Shrewsbury Volkswagen
03.2018 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Established performance goals for department and outlined processes for achievement.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
Service Director
Audi Eatontown
03.2013 - 03.2018
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
Parts and Service Director
Hamilton Imports
03.2009 - 03.2013
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Improved customer satisfaction by streamlining parts and service department processes.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
Service Manager
Group 1 Automotive
09.2001 - 03.2008
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Owner
Mall Service Station
06.1990 - 08.2001
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established foundational processes for business operations.
Education
Bachelor of Science - Financial Management
St. John's University
Jamaica, NY05-1989
Associate of Science - Management
St. John's University
Jamaica, NY05-1987
Skills
- Strategic planning and execution
- Training and mentoring
- Scheduling and planning
- Multitasking and organization
- Small business operations
- Cost analysis and savings
- Warranty administration
- Payroll and budgeting
- Employee training and development
- Employee supervision
- Human resource management
- Process improvements
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Oversee the day to day operations of the facilities.
- Cost Management
Certification
Master Certified Service Manager
Hazmat Certified
ASE Certified
8 time Top Service Manager VWOA
8 time Top performer customer satisfaction, dealership growth, parts growth, fix it right the first time.
Timeline
Vice President of Operations
Shrewsbury Volkswagen
03.2018 - Current
Service Director
Audi Eatontown
03.2013 - 03.2018
Parts and Service Director
Hamilton Imports
03.2009 - 03.2013
Service Manager
Group 1 Automotive
09.2001 - 03.2008
Owner
Mall Service Station
06.1990 - 08.2001
Master Certified Service Manager
Hazmat Certified
ASE Certified
Bachelor of Science - Financial Management
St. John's University
Associate of Science - Management
St. John's University
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