John A Serra
Spanish Fork,UT
Summary
Professional with warehousing and security experience working with both industries for 8+ years. Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
Work History
GSOC Operator
Allied Universal Security Services
Provo, UT
05.2022 - Current
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Executed risk assessment and data processing system performance tests to verify and configure security settings for data processing and network access.
Delivery Driver
Pride Logistics
American Fork, UT
06.2021 - 01.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Directed product loading and checked load balance to prevent on-road incidents.
- Navigated and operated 9'2-foot truck to deliver 200 deliveries per day.
Security Officer
CBI Security
Salt Lake City, UT
02.2020 - 05.2021
- Monitored 8-20 security cameras and fire, building and alarm systems.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Investigated alarms and disturbances to maintain safety.
- Checked credentials and issued passes before allowing access to property.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Guarded restricted areas to prevent unauthorized entry.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Responded to emergency situations quickly to minimize risk and injury.
- Surveilled all areas within facility to identify suspicious behavior.
Security Officer
Securitas Inc.
Lindon, UT
04.2019 - 02.2020
- Assisted Walmart employees in deterring possible shoplifts.
- Carefully monitor each item being purchased and paid close attention to those with suspicious behavior.
- With shoplift occurrences, I approach customers in a nice and professional manner, ask for their receipts, and then do what is instructed when items are stolen.
- Previously done security in two other job sites such as a factory and office building.
- Oversaw more than 3000 employees in the Nestle factory, assisted with their badges and needs in quick timing.
Warehouse Receiver
Mountainland Supply Company
Orem, UT
05.2017 - 06.2018
- As a Receiver, I have received items on the RF scanner and stocked them on the correct location.
- Utilized a forklift, pallet jack, and cherry picker to carry out the duties assigned.
- Assisted maintaining items for inventory count and cleaned the warehouse.
- During this role, I have accurately counted 85% of items physically for stocking.
- In the beginning of the position, I have increased my productivity and quality percentage to satisfactory levels. I had steadily increased since.
- Made sure the forklifts and other machines were responsibly used and reduced speeds for safety for those around me.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Seasonal Warehouse Worker & Picker
BBSI/Silhouette
Lindon , UT
05.2016 - 10.2016
- Assembled items in boxes on the assembly line.
- Pulled items for pallet orders. Neatly stacked the boxes on pallets and saran wrapped them accordingly.
- Made sure to carefully count each items pulled in a timely manner to reduce costly mistakes.
- Achieved in organizing all of the warehouse shelves for inventory counting.
- Wrote reports on inventory counts to supervisor.
- One of the fastest assemblers in the assembly line.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Data Entry/Customer Service
Vivint Smart Home
Provo, UT
06.2014 - 04.2016
- Transferred completed work to data management for review and approval.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Created customer accounts, entered customer data and activated accounts. I also have done others tasks such as sorting paperwork.
- During one month of Data Entry, I became the agent with the most overtime hours, productivity, queue, and quality percentage achieved on the floor.
- As a Customer service representative, I helped troubleshoot and resolve customer security system and billing information.
- During Customer service, I have achieved 90% accuracy in resolution and timing of the calls for 6 consecutive months.
Team Crew
Arby's Fast Food Restaurant
Spanish Fork, UT
05.2013 - 04.2014
- Received customer payments and processed transactions using credit card machines and touchscreen systems.
- I have assisted customers with their orders in both front desk and drive thru.
- Made food orders with deep fryers and kitchen equipment.
- Cleaned the restaurant by wiping tables, taking out trash, mopping floors and others duties.
- During the 6 months of Arby's, I have gotten 21 Good-Excellent customer service ratings on my behalf.
- My tills were constantly correct after each cashier service.
- Paid good attention to detail in most food orders.
- Kept sanitary practices every shift.
- Fast order completion times.
- Always communicated to team members to achieve better workplace practices.
Education
High School Diploma -
Maple Mountain High School
Spanish Fork, UT2014
Some College (No Degree) - Forensics
Utah Valley University
Orem, UTSkills
- RF Scanner experience
- Warehouse Software Systems
- Certified Forklift Driver
- Customer Service experience
- Microsoft Word and Excel experience
- Shipping and receiving
- Materials Transport
- Safety and compliance
- Loading and unloading
- Shipping procedures
- Order Management
- Warehouse Safety
- Heavy Lifting
Affiliations
- AP Psychology and AP European History.
- 2013-14 Maple Mountain Charity Club; recognized as a Scholarship award student.
Languages
- Fluent English speaker.
- Native Spanish speaker.
Timeline
GSOC Operator
Allied Universal Security Services
05.2022 - Current
Delivery Driver
Pride Logistics
06.2021 - 01.2022
Security Officer
CBI Security
02.2020 - 05.2021
Security Officer
Securitas Inc.
04.2019 - 02.2020
Warehouse Receiver
Mountainland Supply Company
05.2017 - 06.2018
Seasonal Warehouse Worker & Picker
BBSI/Silhouette
05.2016 - 10.2016
Data Entry/Customer Service
Vivint Smart Home
06.2014 - 04.2016
Team Crew
Arby's Fast Food Restaurant
05.2013 - 04.2014
High School Diploma -
Maple Mountain High School
Some College (No Degree) - Forensics
Utah Valley University