John A. Torres
Road Ranger
Miami,FL
Summary
Professional with extensive knowledge in roadside assistance, prepared to excel in this role. Strong background in vehicle maintenance, emergency response, and customer service. Known for reliable teamwork, adaptability, and delivering consistent results. Skilled in problem-solving, communication, and safety protocols, ensuring efficient and effective support in all situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Road Ranger
GMX Greater Miami Transit
11.2024 - Current
- Implemented routine vehicle inspections to maintain operational efficiency and reduce downtime.
- Contributed to the reduction of secondary crashes by promptly responding to incidents and managing traffic accordingly.
- Maintained accurate records of daily patrols, incidents, and maintenance tasks for efficient reporting.
- Collaborated with emergency responders during incidents to ensure rapid response and resolution.
- Assisted stranded motorists with timely support, reducing traffic congestion and delays.
- Enhanced driver awareness through public education initiatives on road safety practices.
- Supported efficient highway system management with effective communication among team members and stakeholders.
- Facilitated the quick clearance of debris from highways after accidents or severe weather events, ensuring smooth traffic flow.
- Identified hazardous road conditions during patrols, initiating prompt corrective action to prevent accidents.
- Improved road safety by conducting regular patrol and monitoring activities.
- Coordinated with local law enforcement to enforce traffic laws and promote overall roadway safety.
- Increased motorist satisfaction by providing excellent customer service during roadside assistance interactions.
- Ensured proper signage and traffic control devices were in place during construction projects for safe travel conditions.
- Assisted in the development of strategic plans for improving roadway infrastructure based on data analysis findings from patrol reports regularly conducted maintenance tasks that kept roads in optimal condition throughout the year.
- Participated in ongoing training programs to stay current on industry best practices and enhance job performance continuously.
- Promoted a positive work culture within the Road Ranger team by encouraging collaboration, communication, and continuous improvement efforts amongst colleagues.
- Maintained a strong working knowledge of applicable laws, policies, and procedures to ensure compliance during all tasks performed in the role of Road Ranger.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Checked vehicle equipment for proper functioning prior to use.
Manager
Titanic Brewery
01.2019 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Flanigan's Seafood Bar and Grill
11.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Implemented staff training programs to elevate service standards and knowledge.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Enhanced team productivity by streamlining operational processes.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Coordinator
Miami Best Pizza
01.2018 - 01.2022
- Evaluated ongoing employee training requirements based on observed performance gaps and coordinated the delivery of necessary training programs to address identified needs.
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Participated in hiring decisions, conducting interviews, and evaluating potential candidates to ensure appropriate staffing levels were maintained on each shift.
- Coordinated cross-departmental collaboration for seamless operations during shifts.
- Contributed to a positive work environment by fostering a team-oriented atmosphere that encouraged collaboration and mutual support among employees.
- Improved shift efficiency by developing and implementing effective scheduling practices.
- Monitored and improved performance of teams and individual employees.
- Reduced employee turnover through proper training, support, and open communication channels.
- Provided regular updates to senior management regarding shift performance metrics, identifying trends or concerns that needed attention or remediation efforts.
- Monitored inventory levels, ensuring adequate supplies were available for uninterrupted operations during shifts.
- Developed strong working relationships with peers from other departments to facilitate smooth interdepartmental coordination during shift transitions or special projects.
- Maintained accurate records related to employee hours, scheduling changes, and payroll documentation for efficient shift management and reporting.
Assistant Manager
Jiffy Lube
01.2016 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
GED -
American Senior High School
Hialeah, FL06-2008
Skills
- Signaling techniques
- Safe driving
- Hazard identification
- Heavy lifting
Certification
- Hazardous Material Response
- CPR
- FEMA
-Basic Incident Command System for Initial Response
-Incident Command Systems
-National incident Management System
-National Response Framework
- Traffic Incident Management
Languages
English
Spanish
Native or Bilingual
French
Limited Working
Italian
Limited Working
Timeline
Road Ranger
GMX Greater Miami Transit
11.2024 - Current
Assistant Manager
Flanigan's Seafood Bar and Grill
11.2023 - 01.2024
Manager
Titanic Brewery
01.2019 - 03.2024
Shift Coordinator
Miami Best Pizza
01.2018 - 01.2022
Assistant Manager
Jiffy Lube
01.2016 - 01.2020
GED -
American Senior High School
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