Johnaé Handy
Jacksonville,FL
Summary
Dynamic and dedicated professional with experience at Westside Oaks Rehabilitation and Nursing Center, excelling in patient care and emotional intelligence. Proven ability to adapt care strategies for diverse medical conditions while ensuring optimal independence. Strong communicator with a keen attention to detail, committed to enhancing quality of life for all patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nurse Aide
Westside Oaks Rehabilitation and Nursing Center
Jacksonville, FL
12.2024 - 03.2025
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Worked on the long-term care unit and the behavioral unit
- Assisting with ADLs ensuring optimal independence and quality of life
- Monitored for changes in behavior
- Providing safe living environments
- Taking vital signs and charting
Claims Intern
Florida Blue
Jacksonville, FL/Remote
06.2022 - 01.2025
- Gained a comprehensive understanding of insurance policies, enabling accurate coverage assessments during claim evaluations.
- Exceeded performance expectations as an intern by consistently demonstrating initiative, adaptability, and a strong work ethic.
- Maintained detailed documentation of all claim interactions, ensuring accuracy and compliance with company policies and regulations.
- Prepared and delivered presentations on claim trends and best practices, fostering an environment of continuous learning and improvement within the team.
- Supported senior claims adjusters in handling complex cases, resulting in timely and accurate settlements.
Cashier
Winn Dixie Grocery Store
Jacksonville, FL
06.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Kept friendly demeanor in high stress situations
Cashier
BAWK BAWK Chicken
Jacksonville, FL
04.2021 - 07.2021
- Educated customers about popular menu items to increase sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Provided attentive and skilled assistance to all customer needs.
- Keeping the checkout areas clean and orderly
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.
Education
Bachelor Of Nursing -
Norfolk State University
Norfolk, VACertified Nursing Assistant -
Florida State College
Jacksonville, FL08.2024
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05.2024
Skills
- Adaptability
- Problem Solving
- Time Management
- Communication
- Critical Thinking
- Recording Data
- Emotional Intelligence
- Attention to Detail
- Patient Care
- Medical Terminology
- Taking and Recording Vital Signs
- Assisting with ADLs
- CPR
Certification
- CNA - Certified Nurse Assistant
Timeline
Nurse Aide
Westside Oaks Rehabilitation and Nursing Center
12.2024 - 03.2025
Cashier
Winn Dixie Grocery Store
06.2023 - 10.2023
Claims Intern
Florida Blue
06.2022 - 01.2025
Cashier
BAWK BAWK Chicken
04.2021 - 07.2021
Bachelor Of Nursing -
Norfolk State University
Certified Nursing Assistant -
Florida State College
High School Diploma -
Andrew Jackson High School