Johnae Hollis
Sterling Heights,MI
Summary
Proven problem-solver and communicator, adept in critical thinking and data entry, with a track record of enhancing customer loyalty and streamlining operations at Jones Lange Lasalle. Excelled in high-stress scenarios, fostering strong relationships, and contributing significantly to team productivity and patient care efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Jones Lange Lasalle
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assembly Line Worker
Chrysler
09.2021 - 03.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Patient Care Technician
Pomeroy Recreation And Rehabilitation Center
12.2019 - 09.2020
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Care Technician
Windermere Health And Rehabilitation Center
01.2019 - 10.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
Certified Nursing Assistant
Irving Professional
Eastpointe, MI04.2023
High School Diploma -
South Lake High School
St Clair Shores 06.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Building rapport
- Problem Solving
- Strong communication skills
Timeline
Customer Service Representative
Jones Lange Lasalle
03.2024 - Current
Assembly Line Worker
Chrysler
09.2021 - 03.2023
Patient Care Technician
Pomeroy Recreation And Rehabilitation Center
12.2019 - 09.2020
Patient Care Technician
Windermere Health And Rehabilitation Center
01.2019 - 10.2019
Certified Nursing Assistant
Irving Professional
High School Diploma -
South Lake High School
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