Johnaise Edwards
Raleigh,NC
Summary
- Dedicated professional with a strong background in customer service and problem-solving. Proven ability to manage tasks independently while delivering exceptional service and fostering positive team collaboration.
- Reliable and motivated worker with a proven track record in mail delivery and ship maintenance. Adept at multitasking and problem-solving under pressure, focused on optimizing workflows and enhancing customer experiences.
Overview
11
11
years of professional experience
Work History
Mail Carrier
USPS
Durham, NC
03.2016 - 12.2025
- Delivered mail efficiently to assigned routes, ensuring timely service and customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
- Managed daily sorting and organization of mail using automated systems to streamline workflow.
- Adhered to safety protocols while navigating diverse weather conditions and terrains during deliveries.
- Assisted in training new employees on procedures and best practices for efficient mail delivery.
- Improved route efficiency through strategic planning, reducing delivery times while maintaining accuracy.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtained signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
PACT SEAMAN
Military Navy
Norfolk, VA
01.2025 - Current
- Demonstrated self-motivation by managing tasks independently in a timely manner.
- Adapted quickly to fast-paced work settings to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Adapted to new tasks swiftly to maintain productivity in various situations.
- Deck Maintenance: Maintain ship compartments, external structures, decks, lines, and riggings through cleaning, painting, and preservation.
- Ship Operations: Operate small boats, winches, booms, and cranes.
- working well under high stress conditions.
- Excellent communication skills, both verbal and written.
- Mandatory Training: Using shipboard computers to complete online general military training (GMT) and Navy eLearning courses required for every Sailor.
Education
No Degree - Nursing
Saint Petersburg College
Saint Petersburg, FLHigh School Diploma -
Hillside High School
Durham, NC06-2012
Skills
- Customer engagement
- Collaborative teamwork
- Client relations
- Route optimization
- Teamwork and collaboration
- Multitasking
Timeline
PACT SEAMAN
Military Navy
01.2025 - Current
Mail Carrier
USPS
03.2016 - 12.2025
No Degree - Nursing
Saint Petersburg College
High School Diploma -
Hillside High School