Chantel Fields-Ramos
Antelope,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and hitting goals. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
20
20
years of professional experience
Work History
OPERATIOS MANAGER
Green Day Power
Sacramento , CA
2022.04 - Current
- Contracting with sub-contractors, Scheduling, Project Management, Permitting, Managing staff, Invoice approval
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
Operations Manager
Energy Resolutions Inc.
Sacramento , CA
2014.09 - 2019.02
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Oversaw inventory management activities including ordering supplies as needed.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Investigated customer complaints related to product and service quality or delivery issues.
- Monitored team progress towards achieving milestones set forth in project plans.
- Hired and onboarded team members to meet immediate and expected demand.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Negotiated contracts with vendors for services necessary for daily operations.
Family Service Counselor
NorthStar Memorial Group
Sacramento , CA
2011.02 - 2014.02
- Helped make pre-need arrangements for forward-thinking customers.
- Advised clients on how to effectively manage stress and other life challenges.
- Guided clients through grief processes associated with traumatic events or losses.
- Assisted clients with selection of burial caskets, grave markers and service options.
- Advised on at needs arrangements.
- Coordinated the scheduling of funerals, burials, cremations, and other related events.
- Participated in community outreach programs that raised awareness about cemetery services.
- Processed payments for gravesite purchases or other services rendered by the cemetery.
- Provided excellent customer service to families during their time of need.
- Collaborated with funeral directors to ensure accurate record keeping of burials.
- Managed cemetery records, including interment and plot information.
- Organized special events such as Memorial Day ceremonies or candlelight vigils.
- Answered phone calls from customers and responded to inquiries in a timely manner.
- Conducted tours of the grounds for potential buyers or visitors.
- Ensured proper disposal of remains according to local laws and regulations.
- Coordinated the maintenance of groundskeeping equipment and tools.
- Assisted customers with purchasing grave sites and arranging memorial services.
Debt Negation Supervisor
Nationwide Asset Services
Sacramento , CA
2004.08 - 2009.08
- Directed and supervised team of 15 employees in daily operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Education
Valley High School
Sacramento, CASkills
- Organizational Management
- Customer Retention
- Production
- Document Control
- Performance Monitoring
- Customer Service
- Logistics Oversight
- Workflow Optimization
- Schedule Management
- Staff Retention
- Logistics Management
- Customer Relations Specialist
- Workforce Management
- Project Management Abilities
- Operations Management
- Management
Affiliations
Paddle boarding ,Music concerts , Gardening , Travel
Timeline
OPERATIOS MANAGER
Green Day Power
2022.04 - Current
Operations Manager
Energy Resolutions Inc.
2014.09 - 2019.02
Family Service Counselor
NorthStar Memorial Group
2011.02 - 2014.02
Debt Negation Supervisor
Nationwide Asset Services
2004.08 - 2009.08
Valley High School
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