Johnalisa Willis

Library Clerk/Volunteer Coordinator

Elkhart Public Library

Elkhart, IN

11.2000 - 07.2022

Handled check-in and check-out process of library books and materials at circulation desk.
Maintained circulation desk for lending periodicals and books to patrons.
Educated patrons on use of reference sources, card catalogs and automated information systems.
Kept library shelves and printed materials well-stocked and organized according to established system.
Mentored library volunteers and coordinated work assignments.
Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Supported staff with facility maintenance, security and customer relations work..
Gained strong understanding of various methods for cataloging books and other materials.
Entered new transactions and updated records of library users.
Answered questions from patrons and helped to find desired materials.
Answered patron questions in-person or by phone regarding library services and resources.
Collected and processed fines on overdue library materials.
Placed books on proper shelves when returned to circulation.
Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
Showed patrons where to find library resources and collected equipment, reference pieces and other items.
Maintained and updated patron records in library system database.
Mitigated librarian workload by independently managing basic patron requests and locating materials.
Processed customer fines and educated individual patrons on ways to minimize future charges.
Monitored patrons to enforce adherence to library policies for material management and behavior.