Reading, writing childrens books, community service
Johnalisa Willis
Retired
Mishawaka,IN
Summary
Service-oriented library clerk with proven success helping patrons and librarians with routine needs and special projects. Dependable managing library materials, forms and payments. Self-motivated and committed to fostering superior guest service through efficient operations. Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 21 years. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Library Clerk/Volunteer Coordinator
Elkhart Public Library
Elkhart, IN
11.2000 - 07.2022
- Handled check-in and check-out process of library books and materials at circulation desk.
- Maintained circulation desk for lending periodicals and books to patrons.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Mentored library volunteers and coordinated work assignments.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Supported staff with facility maintenance, security and customer relations work..
- Gained strong understanding of various methods for cataloging books and other materials.
- Entered new transactions and updated records of library users.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Collected and processed fines on overdue library materials.
- Placed books on proper shelves when returned to circulation.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Maintained and updated patron records in library system database.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
Education
No Degree - Criminal Justice
Kellogg Community College
Battle Creek, MI 05.2001 -
Skills
Reading and teaching
Material check-in and check-out
Material shelving
Computer assistance
Damaged book removal
Patron registration
Written and oral communication
Circulation desk
Administrative support
Shelf reading
Fee payment processing
Shelving and organization
Circulation procedures
Guest services
Learning resources
Certification
How to give good cutomer service
Interests
plants and gardening
I have 15 house plants at my home and 15 plants at my job. When I retired I kept almost all of the plants but a few I gave away to special people. I am a newbie when it comes to gardening. It just feels good, knowing you grew something from the earth and you're able to consume it or give it away.
Timeline
How to give good cutomer service
02-2021
No Degree - Criminal Justice
Kellogg Community College
05.2001 -
Library Clerk/Volunteer Coordinator
Elkhart Public Library
11.2000 - 07.2022