John Anthony Marinaro
TAMPA,FL
Summary
Friendly Auto Claims Adjuster experienced in evaluating claims to determine liability, ensuring validity and negotiating settlement value. Talented at completing loss reports, confirming coverage and answering clients' inquiries. Sound knowledge of damage assessment procedures and claims investigations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Express Auto Adjuster
USAA
Tampa, FL
09.2023 - Current
- Investigated vehicle damage, estimated repair costs and determined liability.
- Maintained detailed records of all claim activity and provided updates to management.
- Resolved disputes between claimants, insurers and third-party vendors.
- Provided customer service by responding to inquiries from policyholders regarding their claims status.
- Identified fraudulent claims through investigations of suspicious behavior or discrepancies.
- Evaluated extent of damage and documented findings.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
TRD - Trusted Referee Documents
ID.me
08.2021 - Current
- Identification verification, Fraud detection.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Utilized document control database system to allow for better tracking and revision identification.
- Completed documents and work requests according to company standards.
- Recommended improvements to systems and procedures for increased productivity.
Medical Collector
CareCentrix
08.2014 - 09.2014
- Reviewing, updating, contacting insurance companies and resubmitting corrected medical claims
- Entered patient charges and payments into electronic health records.
- Corrected, completed and processed claims for payer codes.
Patient Referral Specialist
Suncoast Medical Clinic
05.2013 - 09.2013
- Initiating and contacting referrals and authorizations with insurance companies
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Entered confidential patient information and updated electronic records in database.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Gathered and verified insurance requirements to meet payer requirements.
- Collected required signatures to initiate referral process.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Patient Financial Representative
Suncoast Medical Clinic
07.2011 - 05.2013
- Performs various account functions including clerical, billing, and collections
- Post payments and resolve outstanding and document accounts
Clerical Administration
J.A.W’S Tree Service
02.2006 - 07.2011
- Servicing calls, Scheduling appointments, updating and maintaining customer
- Maintaining company Database
- Answered office phone and emails to schedule appointments, answer questions and document information.
Billing and Coding Specialist
LoCicero Medical Group
04.2007 - 04.2009
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy.
- Entered patient insurance, demographic and health information into software and confirmed records.
Inbound Sales Associate
Home Shopping Network
08.2006 - 11.2006
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
Call Center Representative
Lighthouse Financial
07.2005 - 02.2006
- Quoting Kelly Black book information and explaining loan terms
Analyst
Synivers Technologies, Kelly Services
07.2004 - 09.2004
- Composed spread sheets for statistic on wireless and wire line number porting
Enrollment specialist/Customer Service Associate
Paymap
01.2001 - 02.2002
- Taking inbound calls, enrolling customers in mortgage programs
Consumer Banking Associate
Bank of America, Plus
04.1999 - 08.2000
- Servicing incoming calls in the center regarding account information,
- Charge inquiries, disputes, Balance transfers, certificates of deposit, IRA’s
Customer Relations Associate
Capital One Financial
12.1997 - 03.1999
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
Education
Medical Billing And Coding Specialist - Medical Billing and Coding Specialist
Erwin Technical Center
Tampa, FLAssociate Arts Degree - Liberal Arts
Hillsborough Community College
Skills
- Extensive Background in Customer Service
- Critical Thinking
- Problem-Solving
- Client Relations
- Attention to Detail
- Verbal and Written Communications
- Work Planning and Prioritization
- Maintaining Updated Records
- Customer Data Confidentiality
- Data Entry
- Data Evaluation
- Interpersonal Skills
- Issue and Complaint Resolution
- De-escalation Techniques
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
Affiliations
- National Technical Honor Society
Timeline
Express Auto Adjuster
USAA
09.2023 - Current
TRD - Trusted Referee Documents
ID.me
08.2021 - Current
Medical Collector
CareCentrix
08.2014 - 09.2014
Patient Referral Specialist
Suncoast Medical Clinic
05.2013 - 09.2013
Patient Financial Representative
Suncoast Medical Clinic
07.2011 - 05.2013
Billing and Coding Specialist
LoCicero Medical Group
04.2007 - 04.2009
Inbound Sales Associate
Home Shopping Network
08.2006 - 11.2006
Clerical Administration
J.A.W’S Tree Service
02.2006 - 07.2011
Call Center Representative
Lighthouse Financial
07.2005 - 02.2006
Analyst
Synivers Technologies, Kelly Services
07.2004 - 09.2004
Enrollment specialist/Customer Service Associate
Paymap
01.2001 - 02.2002
Consumer Banking Associate
Bank of America, Plus
04.1999 - 08.2000
Customer Relations Associate
Capital One Financial
12.1997 - 03.1999
Medical Billing And Coding Specialist - Medical Billing and Coding Specialist
Erwin Technical Center
Associate Arts Degree - Liberal Arts
Hillsborough Community College