JOHNA REY GALAMITON
Fairfield,CA
Summary
Dynamic professional with a proven track record at CTBC Bank, excelling in customer relationship management and technical skills. Adept at enhancing customer satisfaction through effective communication and attention to detail. Successfully implemented strategies that improved service delivery, fostering loyalty and trust among clients while ensuring safety compliance in all operations.
Overview
17
17
years of professional experience
Work History
TRAINING AIDE / Driver
PIEDMONT ADULT DAY PROGRAM
SAN JOSE, CA
06.2022 - Current
- Assisted in implementing Individual Program Plans.
- Created positive relationships with individual through active listening and positive reinforcement of behavior expectations.
- Implemented behavior management techniques such as redirection.
- Performed hands-on service tasks in assigned areas to successfully fulfill goals and objectives.
Banker/ NEW ACCOUNTS/Bank Teller
CTBC Bank/ CHINATRUST BANKING CORPORATION
MAKATI, PHILIPPINES
01.2008 - 09.2019
- Researched discrepancies between bank records and customer accounts.
- Verified customer identity using government-issued identification documents.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Analyzed customer's financial information to determine the best banking products for them.
- Participated in community outreach events to promote awareness of the bank's services.
- Maintained accurate records of all transactions within the branch's database system.
- Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
- Processed loan applications and prepared relevant documents for approval.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Helped customers understand and use mobile applications and online banking.
Education
BACHELOR OF SCIENCE IN SECONDARY EDUCATION - MAJOR IN COMPUTER
PAMANTASAN NG LUNGSOD NG PASIG
KAPASIGAN PASIG CITY PHILIPPINES03-2005
Skills
- Technical and computer skills
- Positive attitude
- Safety Compliance
- Customer relationship management
- Team collaboration
- Time management
- Attention to detail
- Housekeeping
- Detail-Oriented
- Communication Skills
Character Reference
PERLA DE GUZMAN
4086770304
JENNEFER PADIOS
4084643037
Timeline
TRAINING AIDE / Driver
PIEDMONT ADULT DAY PROGRAM
06.2022 - Current
Banker/ NEW ACCOUNTS/Bank Teller
CTBC Bank/ CHINATRUST BANKING CORPORATION
01.2008 - 09.2019
BACHELOR OF SCIENCE IN SECONDARY EDUCATION - MAJOR IN COMPUTER
PAMANTASAN NG LUNGSOD NG PASIG
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