Johnathan Adams
Detroit
Overview
12
12
years of professional experience
Work History
Assistant Manager of Operations
The Home Depot Inc
Warren, MI
05.2012 - 03.2024
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Reported issues to higher management with great detail.
Guest Service Representative
Franklin Athletic Club
Southfield, MI
09.2012 - 05.2014
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong report with returning guests to foster loyalty and repeat business.
- Maintained high standards of cleanliness and organization in lobby and guest area, contributing to welcoming environment.
Education
High School Diploma -
Cherry Hill School of Performing Arts
Inkster, MI06-2010
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Technical aptitude
- Customer Service
- Performance evaluations
- Cost analysis and saving
- Compliance monitoring
- Problem - solving aptitude
Timeline
Guest Service Representative
Franklin Athletic Club
09.2012 - 05.2014
Assistant Manager of Operations
The Home Depot Inc
05.2012 - 03.2024
High School Diploma -
Cherry Hill School of Performing Arts