Summary
Overview
Work History
Skills
Timeline
Generic

Johnathan Alomar

Brooklyn,NY

Summary

Highly-qualified Housekeeping Supervisor offering 3+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

11
11
years of professional experience

Work History

Housekeeping Supervisor

CLA
03.2024 - 01.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.

Front Desk Agent/Bell Attendant

Doubletree By Hilton
01.2023 - 02.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.

Cleaning Specialist

Advantage Cleaning
11.2022 - 01.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.

Public Area Attendant/ Room Attendant

Ace Hotel
06.2021 - 11.2021
  • Clean and maintain all lobbies and public restrooms.
  • Clean and maintain back-office spaces
  • Sweep and mop floors and carpets
  • Maintain furniture and exterior grounds of the hotel
  • Restock supplies
  • Clean assigned rooms including- soiled linen removal, making beds, dusting, bathroom cleaning, wall, and window cleaning
  • Strip and make beds
  • Maintain proper usage if cleaning supplies

Custodian

Centre for Employment Opportunities
08.2018 - 04.2019
  • Managed Inventory
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Swept, mopped, waxed, and buffed floors throughout several buildings
  • Managed garbage removal
  • Dusted all furniture and moved furniture in hallway for repair or trash
  • Participated in light demolition work

Custodian

Staten Island
09.2017 - 07.2018
  • Wiped walls, striped wax on and off floors with the use of machines such as buffer blades, and vacuumed floors
  • Disposed of trash appropriately
  • Service, clean, or supply restrooms.
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
  • Gather and empty trash.
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.

Custodian

Good Business Labor
04.2014 - 12.2015
  • Oversee the organization of cleaning supplies, hardware equipment
  • Provided technical support to grounds men, electricians, and other staff as necessary
  • Dispose of non-functional equipment

Skills

  • Guest relations
  • Customer service-focused
  • Customer service
  • Training and mentoring
  • Cleaning practices

Timeline

Housekeeping Supervisor

CLA
03.2024 - 01.2025

Front Desk Agent/Bell Attendant

Doubletree By Hilton
01.2023 - 02.2024

Cleaning Specialist

Advantage Cleaning
11.2022 - 01.2023

Public Area Attendant/ Room Attendant

Ace Hotel
06.2021 - 11.2021

Custodian

Centre for Employment Opportunities
08.2018 - 04.2019

Custodian

Staten Island
09.2017 - 07.2018

Custodian

Good Business Labor
04.2014 - 12.2015

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Johnathan Alomar