Johnathan Arnold

In addition to my PT role;

• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Handling all cash and check transactions with little to no cash loss or discrepancies.
• Fulfilling customer catering orders with efficiency and precision.
• Assisting customers with money services, including Western Union.
• Followed company policies, procedures, and practices for accurate recordkeeping and loss
  prevention.
• Ensuring that daily cash orders are placed with the bank to maintain sufficient funds for our day to
  day operations.

• Worked effectively in fast-paced environments.
• Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
• Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
• The day to day responsibilities of managing a team of around 40-50 associates
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
• Received numerous accolades from clients for outstanding service, contributing to a positive company reputation

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Addressed customer needs and made product recommendations to increase sales.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Enhanced customer satisfaction by providing efficient and friendly front-end services.
• Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
• Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
• Supported team members during peak hours, ensuring smooth and timely customer service operations.
• Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
• Strived for continuous improvement within job duties, seeking feedback from supervisors on ways to enhance performance levels.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
• Maintained floor cleaning and waxing equipment.
• Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.