Johnathan Barber
Converse
Summary
Hands‑on IT support technician with 2+ years of break/fix and end‑user support experience across Windows and macOS environments. Known for calm, customer‑first troubleshooting, clear communication, and ownership from ticket intake to resolution. Comfortable supporting endpoint hardware/software, basic networking (DNS/DHCP/VPN) on the client side, and documenting repeatable fixes. M.S. Cybersecurity (Hallmark University), graduating Oct 2025; strong fundamentals in system hardening and IT operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Computer Technician
Steve’s Computer Repair
08.2022 - Current
- Specialize in repair and maintenance of laptops, desktops, and all-in-one computers, ensuring optimal performance and user satisfaction.
- Provide comprehensive IT support to businesses and residential clients, ensuring system reliability and performance.
- Demonstrate strong customer service, consistently exceeding client expectations in resolving technical problems.
Premises Technician
AT&T Inc.
07.2017 - 07.2019
- Installed and maintained fiber and copper wiring for telephone, internet, and TV services, ensuring high-quality service delivery.
- Educated customers on using services, boosting customer satisfaction through clear communication.
- Maintained company equipment and ensured vehicle safety compliance through road testing.
Education
Master of Science - Cybersecurity
Hallmark University
San Antonio, TX10.2025
Bachelor of Science - Cybersecurity (BSCS)
Hallmark University
San Antonio, TX11.2024
Skills
- Technical Troubleshooting
- Customer Service Excellence
- Networking and Infrastructure Support
- Fiber Optics and Copper Wiring
- Problem Resolution and Diagnostics
- Professional Customer Service
- Equipment Problem Resolution
- Superior Troubleshooting Skills — Networking
- Computer Proficiency
- Data Entry
- Customer Relationship Building
- Training and Development — Trained new hires on technical processes, equipment handling, and safety procedures
- Quality Assurance — Ensured quality control in all installations and repairs, maintaining high performance standards
- Customer Service Excellence — Consistently delivered superior customer service, resolving complex issues efficiently
- Client Relationship Management — Built and maintained strong client relationships, ensuring technical needs were met
- Time Management — Balanced multiple tasks and deadlines in a fast-paced environment
- Cost Savings — Identified and implemented solutions that reduced operational costs while improving service efficiency
- Problem-Solving — Diagnosed and fixed a wide range of technical issues
- Adaptability — Quickly adapted to new technologies and tools, staying current in a fast-evolving IT environment
- Communication — Clear communicator, able to explain technical issues to non-technical clients
- Critical Thinking — Applied critical thinking to troubleshoot and diagnose complex technical issues effectively
- Hardware repair
Certification
- Network+ (Expires Feb 2027)
- Security+ (Expires Feb 2027)
Languages
English
Native or Bilingual
Timeline
Computer Technician
Steve’s Computer Repair
08.2022 - Current
Premises Technician
AT&T Inc.
07.2017 - 07.2019
Bachelor of Science - Cybersecurity (BSCS)
Hallmark University
Master of Science - Cybersecurity
Hallmark University
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