Accomplished Operations Manager with a proven track record at NEHP, enhancing operational efficiency and employee motivation. Expert in strategic planning and project management, I led teams to exceed performance goals. Skilled in problem-solving and team leadership, I achieved significant improvements in workflow optimization and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.