Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Software
Quote
Interests
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Johnathan Bogan

Johnathan Bogan

Ecru,Mississippi

Summary

Driven by a commitment to excellence, I leveraged my problem-solving and customer service skills at AON/Alight to enhance client satisfaction and optimize retirement outcomes. Demonstrated a proven track record in building strong client relationships underscore my ability to exceed employer expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Language

Work History

Retirement Specialist

AON/Alight
08.2023 - 01.2024
  • Successfully managed retirement accounts for clients, ensuring compliance with regulations and maximizing investment outcomes.
  • Conducted in-depth financial planning consultations for clients, analyzing their financial situations and developing personalized retirement plans
  • Assisted clients in navigating complex pension regulations, helping them make informed decisions about their options.

Customer Care Representative

Alight Solutions
07.2021 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.

Customer Service Representative

All Web Leads, Inc.
04.2022 - 08.2022
  • Managed high-volume inbound and outbound calls while providing exceptional customer service.
  • Utilized active listening skills to understand and address customer needs and concerns.
  • Successfully resolved complex issues and escalated problems as necessary.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Driver Helper

Taylor Smith Consulting
11.2019 - 03.2020
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
  • Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
  • . Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
  • . Exhibited flexibility in adapting to changing priorities due to unforeseen circumstances such as weather conditions or road hazards.

Press Operator

Pregis
05.2019 - 08.2019
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Performed regular maintenance on press machinery to optimize performance.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Promptly removed completed loads from press.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Loaded and positioned raw materials in loading and feeding mechanisms.

Education

High School Diploma -

Aberdeen High School
Aberdeen, MS
05.2007

Skills

  • Customer Service: Proven ability to build rapport, actively listen, and resolve customer issues efficiently and effectively
  • Communication: Excellent verbal and written communication skills, including active listening and empathy
  • Problem Solving: Adept at identifying customer needs, analyzing situations, and developing solutions that exceed expectations
  • Technical Proficiency: Proficient in various customer service software and platforms
  • Sales: Experienced in upselling and cross-selling products and services to meet customer needs
  • Client Relationship Building
  • Cash Flow Management
  • Continuing Education Commitment
  • Long-Term Care Planning

Timeline

Retirement Specialist

AON/Alight
08.2023 - 01.2024

Customer Service Representative

All Web Leads, Inc.
04.2022 - 08.2022

Customer Care Representative

Alight Solutions
07.2021 - 05.2023

Driver Helper

Taylor Smith Consulting
11.2019 - 03.2020

Press Operator

Pregis
05.2019 - 08.2019

High School Diploma -

Aberdeen High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home option

Software

CRM

Microsoft Office

Microsoft Excel

Microsoft Teams

Knowledge Central

Sharepoint

PingID

Quote

Passion Gives You The Power To Create Perfection
Johnathan Bogan

Interests

Reading

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