Summary
Work History
Education
Skills
Timeline
Generic

Johnathan Bradley

Post Falls,ID

Summary

I have worked with the general public a majority of my professional career. I am very comfortable talking to people, building and fostering relationships, and building good rapport. I am good at conflict resolution, and de escalating situations. I work very well with a team and maintain a positive attitude during high stress situations. I am an effective communicator and a great listener.

Work History

Package Handler

Ups
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
  • Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
  • Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
  • Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
  • Increased team morale with consistent encouragement and recognition for meeting daily targets.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Customer Service Representative

U-haul
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.

Grill Cook

Qdoba
  • making sure the online and in store orders were correct
  • helping customers
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Cleaned and maintained kitchen equipment regularly.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
  • Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
  • Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
  • Grilled meats and seafood to customer specifications.
  • Adjusted gas and electric grills to specified temperatures for quality food output.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Established and maintained productive staff relationships for positive working environments.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
  • Closely followed recipes and presentation guidelines to maintain consistency across menu items.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Reduced food waste by implementing proper portion control and efficient cooking techniques.
  • Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
  • Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Distributed food to team members with efficiency in high-volume environment.
  • Participated in regular staff meetings, providing valuable insights into improving kitchen productivity and customer satisfaction.
  • Developed daily specials using fresh, seasonal ingredients to provide variety for customers.
  • Increased repeat customers with consistent preparation of high-quality grilled foods.
  • Ensured timely delivery of orders, managing multiple grill stations simultaneously.
  • Improved safety in kitchen by enforcing strict adherence to health and safety guidelines.
  • Implemented cleaning schedule for grill area, ensuring spotless working environment.
  • Enhanced dining experience by maintaining high standards of hygiene and cleanliness in grill area.
  • Streamlined food preparation process, reducing order turnaround time.
  • Maintained grill equipment, resulting in fewer operational disruptions.
  • Optimized grill temperatures for different foods, enhancing taste and texture.
  • Streamlined kitchen operations, reducing food waste through effective inventory management.
  • Managed food stock levels to ensure fresh ingredients were always available for grilling.
  • Coordinated with front house staff to ensure accurate order flow and customer satisfaction.
  • Checked freshness and quality of ingredients.
  • Restocked stations and supplies during slower periods between rushes.
  • Followed recipes and cooking techniques for consistent results.
  • Verified accurate portioning of food items and garnishes.
  • Prepared meals according to customer specifications.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Developed deep understanding of menu items and ingredients.

Security Guard and Budtender

The Potzone
  • I worked at the Potzone as a security guard and budtender
  • I had many duties including cleaning, inventory, stock, and maintaining a cheerful and welcoming environment for our customers and employees
  • I also worked at the Cannazone as the manager of the glass shop owned by the dispensary
  • I worked there 5 days a week maintaining the shop by myself

Research Assistant

American Directions Group
  • I work as a research assistant calling all over the United States to get opinions on important issues happening in their area and nationally.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
  • Translated research findings into actionable recommendations, influencing policy and practice.
  • Enhanced research accuracy by meticulously organizing and analyzing data sets.
  • Improved data collection methods with introduction of innovative survey techniques.
  • Coordinated with external research partners to ensure seamless integration of collaborative projects.
  • Identified and resolved data discrepancies, ensuring highest level of accuracy in research outcomes.
  • Managed research databases with utmost diligence, ensuring data integrity and security.
  • Recorded and analyzed data to produce reports of results.

Deli Worker

Safeway
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
  • Collaborated with fellow team members to ensure seamless operation during peak hours.
  • Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
  • Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
  • Maximized shelf life of perishable items through proper storage methods following company guidelines.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced cash register.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Streamlined daily tasks by implementing effective time management techniques during busy shifts.
  • Resolved customer complaints professionally and efficiently safeguarding continued patronage.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Security Personnel

Kodiak Security Services
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

John R. Rogers
Spokane, WA
09-2006

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Packaging
  • Adaptable to change
  • Loading and unloading
  • Truck loading and unloading
  • Workplace cleanliness
  • Label reading
  • Data entry
  • Truck loading
  • Problem resolution
  • Physical stamina
  • Call center experience
  • Package loading
  • Complaint handling
  • Problem-solving
  • Complaint resolution
  • Payment processing
  • Attention to detail
  • Product knowledge
  • Lifting and sorting
  • De-escalation techniques
  • Physical strength and stamina
  • Building rapport
  • Live chat support
  • Stacking and staging
  • Customer education
  • Customer service
  • Product sales
  • Order fulfillment

Timeline

Package Handler

Ups

Customer Service Representative

U-haul

Grill Cook

Qdoba

Security Guard and Budtender

The Potzone

Research Assistant

American Directions Group

Deli Worker

Safeway

Security Personnel

Kodiak Security Services

High School Diploma -

John R. Rogers

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