Johnathan Bradley
Winterville,USA
Summary
Dynamic and detail-oriented Business Accountability Manager recognized for exceptional leadership and communication skills, with a proven track record in enhancing operational processes and managing risk. Expertise in project management consistently drives the achievement and surpassing of company goals, fueled by a strong passion for delivering outstanding results for Wells Fargo and its customers. Experienced in executive leadership and strategic planning, employing innovative approaches to propel business growth and operational excellence. A history of effective team collaboration underscores the ability to achieve impactful results in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Vice President, Business Accountability Manager – Quality Program Office
Wells Fargo
10.2022 - Current
- Lead the Script Development group (12 FTE); set roadmap and operating cadence and manage allocation of people and financial resources to meet strategy, risk, and audit expectations.
- Own the end-to-end script lifecycle—design, implementation, maintenance, and version control—ensuring alignment to policy/regulatory guidance and audit-ready workpapers/checklists.
- Govern enterprise intake queues and the execution backlog (inclusive of RCSA, SHRP, Issues/Corrective Actions, Change Control, policy/initiative requests, and audit/validation): triage, prioritize, assign, track to SLA, and close with complete evidence.
- Drive discovery, planning, and execution of initiatives with cross-functional partners; proactively resolve escalations and sustain transparent status updates to leadership.
- Forecast capacity and identify FTE needs; balance workload across SD workstreams and adjust staffing plans (hiring, cross-training, mentoring) to protect SLA/quality.
- Serve as stakeholder/approver with Business and Control leaders for script modifications and new builds, ensuring change-control compliance and traceability.
- Coach and develop the team through structured 1:1s and calibrated feedback on quality, timeliness, and overall performance; support career growth via IDPs and targeted upskilling.
- Build and present monthly performance packs (throughput, accuracy, cycle time, backlog/aging, rework trends) with clear areas of opportunity and action plans for senior/executive leadership.
- Drive corrective actions to timely closure and maintain validation readiness across reviews; standardize sampling and documentation to strengthen long-term sustainability.
- Leverage QA platforms and repositories (ACES, Indigo, NICE, SharePoint, SHRP) to maintain accurate, compliant documentation and traceability.
- Communicate crisply with executives, prepare POVS/leadership materials, influence priorities, and negotiate delivery timelines across stakeholders.
Assistant Vice President, Business Execution Consultant – Customer Complaints & Insights
Wells Fargo
10.2021 - 10.2022
- Prepare complex strategic presentations, executive presentations, learning content, and other communications for audiences that present a higher level of risk and exposure, including the Operating Committee, Board of Directors, regulators, and risk committees.
- Consult with executive leaders, senior leaders, and stakeholders to define needs, effectively write and convey the story, design the layout, and ensure solution limits risk exposure and creates efficiencies as appropriate. Requires a strong attention to detail to ensure consistency and accuracy.
- Collect data, insights, and material from a variety of sources to deconstruct and rebuild the story to tell the message in an impactful way with the appropriate level of supporting visuals and data.
- Consult and provide design best practices for Root Cause Analytics (RCA) operational reporting that has enterprise scope and is delivered to executive level audiences.
- Guide experienced employees in preparing executive presentations.
- May lead and/or manage meetings as requested. This may involve defining meeting objectives based on business strategy, creating comprehensive agendas, facilitating meetings, capturing and creating follow up materials, and helping to ensure a sense of shared purpose, vision, and focus across the organization.
- Responsible for leadership of cross functional/virtual teams to strategize, plan and execute a variety of programs, services and initiatives.
- Finance / operational / executive management review coordination
- Process improvement and redesign
- Change Management initiatives
- Ongoing oversight of a leadership / diversity / recognition / Q12 or general program oversight.
Diversity, Equity and Inclusion (DE&I) Program Leader – WF Auto
Wells Fargo
12.2020 - 10.2022
- Developed a DE&I program titled: Understanding Social & Cultural Differences (USCD).
- Managed a staff of 10 team members to strategize and promote a monthly forum (200+ attendees) of open dialogue around identified DE&I topics.
- Serve as a consultant to underrepresented groups and make sure all voices are heard regarding select topics.
- Drive program strategy, and ensure alignment is in adherence with the Enterprise DE&I approach.
Business Liaison Consultant – Auto Change Delivery
Wells Fargo
09.2018 - 10.2021
- Provide leadership on the implementation of programs/services for various Business Partners and high risk related projects (i.e. Credit and Funding group, Repo MRA, Loan Process Post Maturity project).
- Facilitation of various meetings and workshops with goals of accomplishing business objectives with involvement from Senior Executive-level leadership.
- Track/evaluate status of various projects and initiatives within work streams and provide communication or reporting to Senior-level leaders.
- Provided SAA/risk related expertise on all assigned project and initiatives. Efforts involve evaluating business processes, data analysis, identifying gaps and remediation recommendations.
- Developed training strategies, syllabus, and materials in support of project CaFO (Credit and Funding). This also included consulting w/L&D, organizing training sessions and acquiring facilitators.
- Partnered with Home Lending Technology Planning and Support group to help the teams secured email transition from Voltage to Zix.
- Lead the transition of Direct Auto Underwriters as they were on-boarded to Indirect. Responsibilities included establishing work-sessions for technology and telephony needs and driving those efforts to completion.
- Responsible for leading the reporting work-stream for the Credit group and the Operations work-stream for the Auto Digital Platform project. Responsibilities were as follows:
- Organizing and Leading bi-weekly work-sessions w/Key business partners to drive deliverables.
- Track all decisions, due dates, identified risk and work-stream status.
- Working w/Data Analytics and the Telephony groups to develop reporting within Tableau, install software and equipment.
- Conduct data analysis on phone reports and performance data to ensure accuracy of developed reports.
- Provided plans of strategy and execution to business partners on how to accomplish goals.
- Created FAQs to better aid the business w/frequent concerns that may come from production.
- Developed a transition plan to ensure the business can continue BAU.
Quality Assurance Analyst 1-4 – Operational Risk
Wells Fargo
09.2014 - 09.2018
- Perform a risk assessment of WF Auto Policy and Procedures to evaluate and determine if the preventative, directive, and detective controls are sufficient and to identify key risk indicators.
- Develop and design new test scripts for WF Auto Servicing and Collection lines of business.
- Serves as a consultant to management on matters relative to policies and procedures.
- Developed reporting, methodology, procedures, and training for an Attorney Client Privilege (ACP) remediation project specific to Collateral Protection Insurance (CPI).
- Facilitated training for 200+ team members relating specific to an Attorney Client Privilege (ACP) remediation project.
- Serve as a Team Leader for lower-level Quality Assurance Analyst which included but not limited to providing work direction and training to more junior staff. This includes coaching lower-level analysts on quality assurance, department operations, procedures, and policies.
- Facilitated meetings and engaged with senior-level management on issues identified through internal/external audits.
- Serve as a mentor to team members to aid in their development and long- term career goals
- Assist management with staffing, which includes, reviewing resumes, interviewing prospective employees, and performing a 9 Square assessment on current team members.
- Served as lead by overseeing team members tasked with developing and implementing policy and procedures test scripts for WF Auto Servicing and Collection lines of business.
- Perform a risk assessment of WF Auto Policy and Procedures to evaluate and determine if the preventative, directive, and detective controls are sufficient and to identify key risk indicators.
- Serve as a liaison to WFDS business partners to discuss gaps discovered during policy and procedure builds and provide recommendations to aid in the redesign, process improvement, and implementation of new procedures.
- Develop and design internal processes and procedures for change management and new test scripts.
- Developed a sub-process map for testing leads in the DS COR Testing process and assisted the QC management team in mapping their review life cycle.
- Assisted the Quality Control (QC) management team in developing the Root Cause Analysis (RCA) process for the repossession review.
- Developed a process for tracking documents sent to Document Imaging (FileNet), to identify the cause of errors that resulted in documents not being imaged. This process was submitted and approved by the OCC.
Operations Processor – Collateral Management
Wells Fargo
05.2013 - 09.2014
- Worked with dealerships and RBC managers to ensure the successful completion of title processing for the Kansas market, including:
- Managing all inbound and outbound title inquiries.
- Due to my exceptional time management and complex business resolution skills, asked to take on the same responsibilities for the Boston market, a larger market.
- Identified a time and cost saving processes for ensuring the security of WF Auto vehicle collateral within the Missouri market.
- Due to my exceptional business operations acumen, I was given the responsibility to manage the Virginia Beach, Omaha, and New Jersey markets.
- Facilitated training to Operations Processors for their respective, supported markets ensuring a successful handoff of responsibilities.
- Demonstrated outstanding time management skills while managing multiple Regional Branch Centers in short timeframes.
- Demonstrated strong analytical and problem-solving skills for lien corrections.
- Served as a subject matter expert for supported markets while building strong relationships with internal and external customers.
- Demonstrated proficiency with Microsoft Excel, Word, and Outlook. Skills utilized in creating reports for management and sending notarized documents to dealership finance managers, title clerks, and state DMV's.
Education
Certificate - Google AI Essentials
Google
Mountain View, CA06-2025
High School Diploma -
Nash Community College
Nashville, NC05-2005
Skills
- Leadership & Accountability
- Project Management
- Risk Management
- Strategic Planning
- Quality Assurance
- Management
- Data Analysis
- Critical thinking
- AI Tools/Copilot/ChatGPT
- Report Development
- Relationship Building
- Advance Microsoft Suite
Accomplishments
- Delivered consistent QA output under resource constraints, leading the team through a 33% headcount loss while maintaining productivity (145 scripts/month) and SLA adherence.
- Ensured flawless audit performance by embedding audit-readiness practices into daily operations, directly contributing to multiple successful audit outcomes, including a clean 2024 review.
- Drove digital transformation in QA operations by launching new SharePoint Online workflows, creating greater transparency, efficiency, and record traceability across stakeholder approvals. This improvement generated an annual time savings of 21.75 staff hours per month, equating to approximately $9,600 in cost savings per year, while enhancing transparency and stakeholder accountability.
Affiliations
- Owner: Understanding Social/Cultural Differences Diversity Program – Wells Fargo
- Member of the following Team Member Diversity Networks – Wells Fargo - includes but not limited to:
- Black/African American Team Member Network - NC Chapter (Participant)
- Latin Team Member Network
- Women's Team Member Network
- Served as Marketing Ambassador for NC Team Member Activities Team (TMAT), which consisted of managing events raising money and awareness for local and national charities. – 2014 to 2016
Certification
Google AI Essentials V1
Timeline
Vice President, Business Accountability Manager – Quality Program Office
Wells Fargo
10.2022 - Current
Assistant Vice President, Business Execution Consultant – Customer Complaints & Insights
Wells Fargo
10.2021 - 10.2022
Diversity, Equity and Inclusion (DE&I) Program Leader – WF Auto
Wells Fargo
12.2020 - 10.2022
Business Liaison Consultant – Auto Change Delivery
Wells Fargo
09.2018 - 10.2021
Quality Assurance Analyst 1-4 – Operational Risk
Wells Fargo
09.2014 - 09.2018
Operations Processor – Collateral Management
Wells Fargo
05.2013 - 09.2014
Certificate - Google AI Essentials
Google
High School Diploma -
Nash Community College
Awards
CLG Nomination Award in recognition of my exemplary performance for Rookie of the Year – 2015, CLG Nomination Award in recognition of my exemplary performance for Diversity Week – 2013, Employee of The Month Award – 2013, Wells Fargo Auto - Vinnovation Award – 2013, Recipient of 68+ Shared Success Awards – 2013 to present
System Experience
- Microsoft Excel — 10+ yrs
- Microsoft PowerPoint — 10+ yrs
- Microsoft Word — 10+ yrs
- SharePoint — 6+ yrs
- SHRP — 5+ yrs
- ACES — 3+ yrs
- NICE (telephony/QA analytics) — 3+ yrs
- Tableau (exposure/reporting) — 6+ yrs
- CARS — 6+ yrs
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