JOHNATHAN BROWN
Aurora,CO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Administration Clerk
Marine Corps Reserve
08.2020 - Current
- Established strong working relationships with colleagues, vendors, and clients through consistent communication and professional demeanor.
- Managed sensitive information with discretion, maintaining strict confidentiality at all times.
- Provided exemplary customer service to internal and external clients, resolving issues promptly and professionally.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Monitored and tracked budgets and expenses.
- Optimized scheduling processes for appointments and meetings to minimize conflicts and maximize productivity.
- Expedited complex issue resolution by liaising effectively between different departments ensuring smooth operations.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Assisted in budget preparation to ensure financial efficiency within department.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrative Assistant
Marine Corps Reserve
09.2016 - 08.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.Make travel arrangements for office personnel
- Provide users with technical support for computer problems
- Purchase necessary equipment
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Monitor and direct the work of lower-level clerks
Administrative Specialist
United States Marine Corps
09.2012 - 09.2016
- Preparing and reviewing operational reports and schedules to ensure accuracy and efficiency
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
Telemarketer
TDM Research
01.2011 - 03.2011
- Conduct client or market surveys in order to obtain information about potential customers
Education
Intermediate Personnel Administration School
Jacksonville, NC03-2017
Corporal's Course Marine Corps Staff Academy
10-2015
Marine Corps Combat Service Support Schools
Jacksonville, NC04-2013
Marine Combat Training
Jacksonville, NC02-2013
High School Diploma -
Tarrant High School
Birmingham, AL05-2009
Skills
- Lean Six Sigma White Belt Trained (Aveta Business Institute)
- Leans Six Sigma Yellow Belt Trained (USMC)
- Statistical Analysis (Defense Acquisition University)
- Lean Six Sigma Green Belt Trained (USMC)
- Time Phasing Techniques (Defense Acquisition University)
- Project Management (Defense Acquisition University)
- Introduction-JT Capabilities Int & Dev Sys (Defense Acquisition University)
- Six Sigma Concepts and Processes (Defense Acquisition University)
- Lean Six Sigma for Manufacturing (Defense Acquisition University)
- Should-cost Management (Defense Acquisition University)
- Contract Termination (Defense Acquisition University)
- Indirect Costs (Defense Acquisition University)
- Critical Thinking (Defense Acquisition University)
- Microsoft Power Point (New Horizons Computer Learning Center)
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Colorado Driver's License
- First Aid Certification
- Land Navigation
- Marksmanship
- Physical Fitness
- Self-Defense
Timeline
Senior Administration Clerk
Marine Corps Reserve
08.2020 - Current
Administrative Assistant
Marine Corps Reserve
09.2016 - 08.2020
Administrative Specialist
United States Marine Corps
09.2012 - 09.2016
Telemarketer
TDM Research
01.2011 - 03.2011
Intermediate Personnel Administration School
Corporal's Course Marine Corps Staff Academy
Marine Corps Combat Service Support Schools
Marine Combat Training
High School Diploma -
Tarrant High School