Johnathan Bullock

Lead Pharmacy Technician

CVS Pharmacy

07.2023 - Current

Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Stocked, labeled, and inventoried medication to keep accurate records.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Managed opening and closing duties for pharmacy.
Resolved third-party billing, computer system and customer service issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Liaised with other pharmacies to eliminate issues related to product expiration.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Set up and modified patient profiles to include current medications and insurance details.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
Collaborated in the implementation of a comprehensive quality assurance plan for continuous improvement in pharmacy services.
Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
Vaccine certified
Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.