Johnathan Obrien Bute
Summary
Focused and reliable worker, bringing high enthusiasm to the workplace. Proven history of excellent customer service and guest satisfaction. Dedicated to meeting work expectations and company goals.
Overview
9
9
years of professional experience
Work History
Waiter
Snooze AM Eatery
01.2021 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
Pacionis Restaurant & Lounge
11.2018 - 11.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Developed drink menu with creative cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waiter
Cascade Pizza & Italian Restaurant
06.2015 - 11.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Associate of Business Management - Business Management
Skagit Valley College
Mount Vernon, WA06.2019
Skills
- Workflow Coordination
- Communication
- Upselling Techniques
- Customer Service
- Problem Solving
- Memorization
Timeline
Waiter
Snooze AM Eatery
01.2021 - Current
Bartender
Pacionis Restaurant & Lounge
11.2018 - 11.2020
Waiter
Cascade Pizza & Italian Restaurant
06.2015 - 11.2018
Associate of Business Management - Business Management
Skagit Valley College