Johnathan Chaparro

Customer service, completed day to day duties accurately and efficiently.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
• Enhanced team productivity with thorough training on new technologies and procedures.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proved successful working within tight deadlines and a fast-paced environment.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Followed verbal and written instructions to properly move and ship products.
• Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
• Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
• Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Communicated with supervisors about delays or other issues with shipments.
• Stored and secured packages in designated areas to prevent damage and theft.
• Supported team morale by fostering positive communication and collaboration among coworkers.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
• Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
• Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
• Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
• Improved workflow efficiency, organizing workstations for optimal access to materials and tools.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Mentored junior employees to improve performance, food safety, and customer service.
• Collaborated with management to identify areas of improvement and develop comprehensive training programs.
• Maintained current knowledge of all team position requirements.
• Evaluated crew members'' progress and provided constructive feedback for continuous development.
• Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.