Johnathan Chew Navarrete
Houston ,TX
Summary
Dynamic and results-driven professional with a proven track record at Urban Bird LLC., excelling in team leadership and customer service. Skilled in cash handling and conflict resolution, I foster positive work environments and enhance customer satisfaction through effective problem-solving and proactive communication. Committed to operational excellence and team success.
Overview
5
5
years of professional experience
Work History
Shift Leader
Urban Bird LLC.
03.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Assistant Manager
Taba Restaurant LLC.
06.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
General Laborer
BZJ CABINETS
12.2024 - 02.2025
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
General Labor Construction Worker
Drywall Construction
05.2023 - 11.2024
- Maintained clean, organized worksites to promote a safe working environment and minimize hazards.
- Collaborated with team members to complete challenging tasks, demonstrating strong problem-solving abilities.
- Promoted a positive work culture amongst peers by fostering teamwork, mutual respect, open communication channels within the team dynamic.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed safe and efficient use of tools and equipment on construction sites.
- Loaded and unloaded materials and equipment onto and off construction sites.
Cashier
Jack in the Box
07.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Sterling Aviation High School
Houston, TX06.2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Conflict resolution
- Shift scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Urban Bird LLC.
03.2025 - Current
General Laborer
BZJ CABINETS
12.2024 - 02.2025
General Labor Construction Worker
Drywall Construction
05.2023 - 11.2024
Cashier
Jack in the Box
07.2020 - 09.2020
Assistant Manager
Taba Restaurant LLC.
06.2020 - Current
High School Diploma -
Sterling Aviation High School
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