Johnathan Clark
Landover,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Top Golf, National Harbor
08.2020 - Current
- Supervise Department Managers and their teams in providing best-in-class service, totaling oversight of 500+ team members
- Oversee annual sales of $24M annually, traffic of 6k-10k guests a day
- Coach and develop their direct reports and team
- Drive Associate engagement
- Uphold operating standards and drive Guest and team safety and satisfaction
- Hold leaders accountable for managing venue operations
- Hold departments accountable for budgets and spending
- Forecast and control sales and expenses
- Delegate and follow-up on completion of tasks
- Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
- Interact with Guests to check on quality of their experience
- Leverage business metrics and trends to drive performance and to maximize profit and revenue
- Cultivate relationships with community leaders and organizations to ensure strong connections
- Develop weekly schedules for all employees
- Interview hourly associates for hire
- Practice excellent customer service skills
- Uphold standards of company for consumer presentation
- Ensure customers' needs are met fully
General Manager
Gordon Biersch Brewery
01.2019 - 07.2020
- Interacts verbally with all employees creating a friendly and upbeat atmosphere
- Properly label production date and stores them inside the walk-in chiller
- Marinade all meat items according to prep guidelines
- Maintain constant mobility
- Filling out operations paperwork
- Communicating with the corporate offices
- Placing inventory orders
- Oversee operations at restaurant locations
- Set up stations and collect all necessary supplies to prepare for service
- Ensure all storage areas are tidy, and all products are stored appropriately
- Oversee operations at restaurant locations
- Interview hourly associates for hire
- Always maintain an organized and sanitized work area
Restaurant Manager
The Cheesecake Factory
09.2016 - 12.2018
- Manage the Kitchen Line and Prep while motivating daily excellence in culinary operations
- Help the restaurant reach its financial goals through skillful management in labor, food cost and kitchen supplies
- Interact verbally with all employees creating a friendly and upbeat atmosphere
- Make sure all storage areas are tidy, and all products are stored appropriately
- Fill out daily checklists
- Communicate with the corporate offices
- Implementation of the company's guidelines for standard operation
- Oversee kitchen operations at restaurant location
- Recruit, interview and hire talent into kitchen staff
- Uphold the standards of the company for consumer presentation
- Ensure customers' needs are met fully
Kitchen Manager - Assistant General Manager
Friday's
11.2014 - 09.2016
- Interact verbally with all employees creating a friendly and upbeat atmosphere
- Provided comprehensive training for all employees
- Maximize the performance of the restaurant
- Maintain the restaurants premises cleanliness
- Implementation of the company's guidelines for standard operation
- Place inventory orders
- Prepare raw ingredients, adhering to all recipes, for use on the line and for use in food prep recipes
- Use proper portioning techniques and recipe procedures to create prepared food products
- Check and adjust temperature of equipment to ensure food is cooked and stored at the proper temperature
- Ensure station is clean and always sanitized according to standards
- Assists other team members and fellow management as needed to aid in the service of guests
Education
DIPLOMA -
Charles Flowers High School
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Prioritizes work to meet deadlines
- Perform task with no supervision
- Interpersonal Relationship Skills
- Dedicated and energetic
- Perform in team environment
- Health and Safety Compliance
- Incidents Management
- Marketing
- Financial Management
- P&L Management
Timeline
Operations Manager
Top Golf, National Harbor
08.2020 - Current
General Manager
Gordon Biersch Brewery
01.2019 - 07.2020
Restaurant Manager
The Cheesecake Factory
09.2016 - 12.2018
Kitchen Manager - Assistant General Manager
Friday's
11.2014 - 09.2016
DIPLOMA -
Charles Flowers High School
The University of Tennessee - Knoxville