Johnathan Davis
Auburn,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food, recreation, and theatrical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Server
The Hound
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
Key Holder
Books-A-Million
06.2023 - 11.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
Facility Specialist
Auburn Recreational And Wellness Center
05.2021 - 05.2023
- Recorded equipment, facility, and janitorial issues to facilitate maintenance.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgment and critical thinking skills.
- Ensured equipment remained clean and up to standards for guests.
Education
Bachelor of Fine Arts - Theatre Performance
05.2023
High School Diploma -
05.2019
Skills
- Active Listening
- Monitoring
- Creative Direction
- Writing
- Acting
- Coordination
- Guest Engagement
- Menu Memorization
- Communication and Interpersonal Skills
- Maintaining Equipment
References
Raven Darby - General Manager (The Hound) - raven.darby3@gmail.com / 334.728.4571
Andrew Schwartz - Professor (Auburn University) - ajs0203@auburn.edu / 334.844.6616
Abdul-Khaliq Murtadha - Professor (Auburn University) - akm0011@auburn.edu / 858.205.5410
Timeline
Server - The Hound
10.2023 - Current
Key Holder - Books-A-Million
06.2023 - 11.2023
Facility Specialist - Auburn Recreational And Wellness Center
05.2021 - 05.2023
Auburn University - Bachelor of Fine Arts, Theatre Performance
Trinity Christian School - High School Diploma,
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