Johnathan Duncan
Lilburn,GA
Summary
Experienced Lawn Care Technician specializing in landscaping and green space maintenance. Expertise includes managing equipment, diagnosing plant diseases, maintaining irrigation systems, and conducting soil testing. Delivered enhanced curb appeal for residential properties and elevated client satisfaction through high-quality lawn care services.
Overview
1
1
Language
15
15
years of professional experience
Work History
Lawn Care Technician
4 Evergreen
Jackson, TN
01.2020 - Current
- Maintained residential and commercial lawns for 4 Evergreen clients.
- Assessed customer lawn care needs and site conditions to provide tailored recommendations.
- Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
- Adhered to safety protocols when handling hazardous materials.
- Maintained proper use of ergonomic practices, personal protective and safety equipment.
- Responded promptly to customer inquiries regarding services offered.
- Stored all chemicals safely in accordance with company policy.
- Identified and diagnosed insect, weed and fungus conditions and pest-prone areas.
- Repaired damaged areas of turf due to insect infestations or extreme weather conditions.
- Applied fertilizer and weed control treatments following safety guidelines.
- Planted grass seed in areas where needed.
- Prepared accurate quotes based on skilled lawn measurements and calculations of chemical requirements.
- Monitored plant health following fertilization applications.
- Researched new products available for lawn care applications.
- Kept accurate records of lawn care treatments and client requests for service adjustments.
- Educated clients on sustainable lawn care practices to promote eco-friendly landscaping.
- Followed environmental and safety regulations in the application of lawn care products.
- Conducted soil tests to determine the need for amendments for optimal lawn health.
- Maintained equipment in good working condition, performing regular checks and minor repairs.
- Organized and prioritized daily tasks to ensure timely completion of scheduled appointments.
- Provided expert consultation to clients on effective lawn care practices. to recommend lawn care practices and treatments for lawn improvement.
- Identified lawn diseases and pests, recommending appropriate control measures.
- Conducted weed control practices to maintain a neat and orderly appearance of lawns.
- Aerated lawns to improve oxygen circulation within soil, promoting healthier grass growth.
- Advised customers on plant, flower or shrubbery care.
Lawn Care Technician
TennLawn
Dyersburg, Tennessee
02.2012 - 12.2019
- Maintained residential and commercial lawns for TennLawn clients.
- Mowed, edged, and trimmed turf using commercial equipment.
- Applied fertilizer and weed control treatments following safety guidelines.
- Inspected equipment and reported repair needs to supervisors.
- Removed debris and cleaned walkways, beds, and hardscapes.
- Loaded tools, supplies, and materials for daily service routes.
- Communicated with customers about lawn care needs and site conditions.
- Adhered to company standards for quality, safety, and property care.
- Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
- Utilized power tools such as mowers, trimmers, blowers, and edgers.
- Checked equipment for safety before use.
- Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
- Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
- Answered customer questions regarding care and general knowledge of landscape.
- Used hand-held tools to maintain green spaces.
- Provided advice on proper care of lawns and gardens.
- Adhered to safety protocols when handling hazardous materials.
- Maintained proper use of ergonomic practices, personal protective and safety equipment.
- Responded promptly to customer inquiries regarding services offered.
- Removed fallen leaves from driveways and sidewalks.
- Relayed new customer opportunities to management to follow up with sales.
- Stored all chemicals safely in accordance with company policy.
- Conducted routine maintenance on all power tools used during job duties.
- Identified and diagnosed insect, weed and fungus conditions and pest-prone areas.
- Repaired damaged areas of turf due to insect infestations or extreme weather conditions.
- Planted grass seed in areas where needed.
- Operated tractors with attachments such as spreaders and sprayers.
- Prepared accurate quotes based on skilled lawn measurements and calculations of chemical requirements.
- Supervised and trained landscaping maintenance crew.
- Fertilized and mulched flower beds for healthy and attractive plants.
- Monitored plant health following fertilization applications.
- Collected payments from customers for services rendered.
- Pruned trees and bushes to improve visibility and shape.
- Installed sprinkler systems to provide grass, flowers, and other landscaping adequate water to grow.
- Attended monthly training sessions related to industry standards.
- Researched new products available for lawn care applications.
- Monitored irrigation systems to ensure optimal water usage levels.
- Assisted in the installation of hardscapes such as patios and walkways.
- Canvassed areas door-to-door to build connections and bring in new business.
- Installed sod and seeded areas as needed to repair or establish lawns.
- Kept accurate records of lawn care treatments and client requests for service adjustments.
- Provided lawn irrigation assessments and adjusted systems for efficient water usage.
- Worked in a team setting to coordinate large-scale lawn care projects and ensure client satisfaction.
- Educated clients on sustainable lawn care practices to promote eco-friendly landscaping.
- Followed environmental and safety regulations in the application of lawn care products.
- Assisted in the design and implementation of landscape projects to enhance outdoor spaces.
- Conducted soil tests to determine the need for amendments for optimal lawn health.
- Maintained equipment in good working condition, performing regular checks and minor repairs.
- Utilized hand tools and power equipment safely to maintain lawns and garden beds.
- Managed time efficiently to complete scheduled appointments and maintain productivity.
- Performed mulching around trees and garden beds to retain moisture and suppress weeds.
- Consulted with clients to recommend lawn care practices and treatments for lawn improvement.
- Overseen seasonal lawn care tasks, including spring clean-up and fall leaf removal.
- Identified lawn diseases and pests, recommending appropriate control measures.
- Conducted weed control practices to maintain a neat and orderly appearance of lawns.
- Aereated lawns to improve oxygen circulation within soil, promoting healthier grass growth.
- Responded to customer inquiries and provided advice on lawn maintenance and care.
- Trimmed or edged around flower beds, walks, or walls.
- Maintained or repaired tools or equipment for safety and longevity.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Trimmed flowers and cleaned flower beds.
- Advised customers on plant, flower or shrubbery care.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Decorated gardens, paths and beds with stones or plants.
- Set support stakes and attached wires from planted trees.
- Winterized irrigation systems and restarted systems in spring.
- Maintained artificial turf by vacuuming and disinfecting after use to prevent harmful bacteria growth.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
- Built or maintained greenhouses, fences or benches,
Service and Parts Manager
First Choice Farm & Lawn
Dyersburg, Tn
01.2013 - 04.2014
- Managed service and parts operations for farm and lawn equipment dealership.
- Scheduled repair orders and coordinated technician workloads.
- Ordered parts from vendors and tracked incoming shipments.
- Assisted customers with parts selection and equipment service questions.
- Supervised parts inventory and organized stockroom shelves.
- Reviewed warranty claims and service paperwork for accuracy.
- Coordinated with technicians, vendors, and customers on repair needs.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Analyzed sales trends in order to maximize profits from parts sales and services rendered.
- Created and maintained accurate records of parts inventory, ordering additional stock as needed.
- Established goals for each technician based on individual strengths and weaknesses.
- Ensured that warranties were properly processed according to manufacturer guidelines.
- Analyzed customer feedback to identify areas of improvement within the department.
- Maintained relationships with manufacturers and distributors in order to stay informed of new products or services available.
- Analyzed warranty claims data in order to identify potential issues or recurring problems affecting customer satisfaction rates.
- Monitored work performance to ensure compliance with company policies and procedures.
- Collaborated with other departments to develop effective marketing campaigns aimed at increasing customer loyalty and revenue growth.
- Negotiated contracts with vendors for parts, supplies, materials and equipment necessary for operations of the service department.
- Coordinated scheduling between technicians and customers in order to ensure timely completion of repairs or maintenance tasks.
- Developed and implemented a customer satisfaction survey to measure the quality of service provided by the department.
- Identified areas where cost savings could be achieved through improved efficiency in the parts ordering process.
- Provided technical support for technicians when troubleshooting complex mechanical problems.
- Researched competitive pricing strategies in order to remain competitive within the market.
- Conducted regular meetings with staff members to discuss upcoming projects, changes in policy or procedure, and any other pertinent topics related to job performance.
- Developed standard operating procedures for all aspects of the service department's daily operations.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Controlled daily parts program activities to improve sales and inventory management.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Prepared and managed the parts department budget, including forecasting and expense control.
- Developed and implemented parts department policies and procedures to improve efficiency.
- Collaborated with the sales team to support marketing and promotional activities.
- Established pricing strategies to remain competitive while ensuring profitability.
- Utilized parts management software for inventory tracking and order processing.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Implemented sustainability initiatives to minimize waste and promote recycling of parts.
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
- Analyzed parts performance data to identify trends and make informed purchasing decisions.
- Conducted regular inventory audits to maintain accuracy and accountability.
- Negotiated prices and terms with suppliers, vendors or freight forwarders.
Education
Dyer County High School
Newbern, TNSome College (No Degree) - Agricultural Business
College of The Ozarks
Point Lookout, MOSkills
- Lawn diagnosis
- Soil testing
- Fertilizer application
- Irrigation systems
- Equipment maintenance
- Turf management
- Herbicide application
- Pest control
- Weed identification
- Point of sale
- Trimming and weeding
- Weeding and edging
- Pruning techniques
- Lawn aeration
- Plant identification
- Planting flowers and bushes
- Grounds maintenance
- Hardscape installation
- Landscaping design
- Landscaping plans
- Stonework
- Customer communication
- Customer service
- Sales strategies
- Problem solving
- Attention to detail
- Time management
- Flexible and adaptable
- Deadline driven
- Team coordination
- Team leadership
- Service sales
- Lead prospecting
- Sales strategies
- Sales expertise
- Vendor negotiation
- Budget forecasting
- Inventory management
- Parts management
- Parts management software
- Service scheduling
- Warranty processing
- Repair order review
- Forklift operation
- Machine safety practices
- Visual merchandising
- Point of sale
- Product placement
- Dispute resolution
- Display maintenance
- First aid training
- Strong work ethic
- Sales strategies
- Sales expertise
- Display maintenance
- Team leadership
Languages
Spanish
Limited
Affiliations
- Thrifter and reseller of vintage clothing and other items.
- Avid professional metal detector and bottle hunter.
- Professional cat wrangler and proud owner of a hard headed Great Pyrenees and a dysfunctional Border Collie.
References
References available upon request.
Timeline
Lawn Care Technician
4 Evergreen
01.2020 - Current
Service and Parts Manager
First Choice Farm & Lawn
01.2013 - 04.2014
Lawn Care Technician
TennLawn
02.2012 - 12.2019
Dyer County High School
Some College (No Degree) - Agricultural Business
College of The Ozarks