Johnathan Flores
Chicago,IL
Summary
Experienced Mechanic and Service Assistant with a strong history of enhancing operational efficiency and delivering superior customer service. Developed effective communication and problem-solving skills, enabling timely issue resolution and fostering customer satisfaction. Focused on improving overall business operations through efficient administrative support and prioritization of tasks.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Fleet Service Assistant
City of Chicago
Chicago, USA
05.2024 - Current
- Managed high volumes of vehicle orders, rentals, and leases to maintain fleet availability
- Created and closed work orders (M5) to ensure timely vehicle maintenance and service
- Perform Preventative maintenance on all city owned vehicles
- Coordinated new vehicle acquisitions for city departments, including CFD and CPD, to support operational needs
- Create excel sheets for daily tasks
Apprentice
Land Rover Chicago
Chicago, USA
03.2017 - 05.2024
- Executed comprehensive vehicle maintenance, addressing engine overhauls, brake repairs, transmission services, and fluid replacements to ensure vehicle reliability.
- Communicated repair details to customers, enhancing their understanding and satisfaction with service provided.
- Utilized computerized diagnostic equipment to identify and resolve complex mechanical and electrical issues.
Education
High School -
Pedro albizu campos high school
Chicago, ILSkills
- Fleet maintenance
- Fast-paced multitasking
- Repair tracking systems
- Fast-paced multitasking
- Customer Service Skills
- Satisfaction improvement
- Preventive maintenance
Certification
Mechanics and Repairers - Brand Training Certifications, Jaguar Land Rover Academy
Timeline
Fleet Service Assistant
City of Chicago
05.2024 - Current
Apprentice
Land Rover Chicago
03.2017 - 05.2024
High School -
Pedro albizu campos high school