Summary
Overview
Work History
Education
Skills
Technology
Affiliations
Timeline
Generic

Johnathan Garcia

Greer

Summary

Seasoned sales leader with a track record of driving growth and exceeding targets, notably achieving over 130% sales growth at Labor Ready (True Blue). Skilled in data analysis and relationship building, I excel in transforming underperforming units into top performers. Expert in sales training, I foster high-performing teams and lasting customer relationships.

Overview

22
22
years of professional experience

Work History

Inbound Sales Representative

Spectrum
04.2022 - Current
  • Actively and consistently support all efforts to simplify and enhance customer experience
  • Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions
  • Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques
  • Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc

Sells Associate

Jared's
Greenville
08.2021 - 05.2022
  • Engaged customers in conversation to understand their needs and desires.
  • Presented merchandise and shared detailed information regarding the features and benefits of the products.
  • During downtime, I engaged in Signet's training courses and was able to become a registered diamondologist, registered with the Diamond Council of America.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.

Selling Branch Manager

PROFORCE
05.2021 - 07.2021
  • Took over an office that had only been open for a year with no staff
  • After two and a half months, the owners decided to shut it down

Direct Sales Representative

Spectrum/Charter
01.2019 - 02.2021
  • Conducted quality face-to-face in-home sales presentations to new Spectrum customers
  • Identified customer needs, wants, and desires in conversation and matched with company products and diplomatically handled interactions with potential customers
  • Reconcile daily sales orders with cash taken in and keep documentation of sales orders
  • Attend sales meetings in person and training sessions as directed by management
  • Achieved established sales goals and quotas
  • Worked independently to promote the sales of Spectrum residential products and services

BUSINESS DEVELOPMENT MANAGER

JMA PLACEMENT
08.2018 - 01.2019
  • Business Development Manager tasked with increasing sales, in an established staffing company in Spartanburg, South Carolina
  • Obtained new accounts through networking, business to business sales, emails and cold calling
  • Developed relationships with new customers by following up with staff and customers to make sure we were able to provide the best possible service

SELLING BRANCH MANAGER

MARATHON STAFFING
Greenville
02.2016 - 04.2018
  • Started a new branch in Greenville South Carolina, which included finding a location, real-estate negotiations, office set-up, signage, and business license
  • Within the first year of business, we enjoyed several successes which included obtaining key accounts which helped boost our sales of over 2 million dollars in the first year of business
  • Won bid to be the secondary provider in staffing for the City of Greenville

SELLING BRANCH MANAGER

LABOR READY (TRUE BLUE)
Upstate South Carolina
08.2011 - 11.2015
  • Successfully managing an office that made over one and a half million in sales year over year with sales growth and profit growth with significant milestones and accomplishments in leading an operations and sales team to an average of 15% sales growth over the last four years
  • As a result of this leadership, we had high customer retention with low customer service failures
  • Implemented safety procedures to keep the workforce safe as well as protecting the company assets, by regular communications with customers and the workforce
  • As a result, over the last four years the office went injury free for a year, twice
  • Integrated new programs into the day-to-day operations of the branch to help significantly change the way we did business
  • Successfully recruited customers requesting specific job requirements as well as customers requesting a high volume of unskilled and skilled laborers for temporary and permanent positions
  • Developed training programs for new direct staff members and temporary associates to help streamline the onboarding process

FLOOR CUSTOMER SERVICE MANAGER

URBAN OUTFITTERS
11.2009 - 08.2011
  • Floor Manager effectively managed 25 direct employees as well as supervised 100 employees at any given time, with the objective of giving the best possible customer service to all the customers and store employees that called in directly for service
  • Developed a better communications system for all furniture customers using Microsoft Office tools, which in turn gave us a better customer satisfaction rating
  • Created an internal web page for the customer service representatives to better access information to share with customers when they requested specific information
  • Refined direct employees to increase their Key Performance Indicator (KPI) scores in the company, which helped my team to be in the top-ranking spot on a monthly basis

FLOOR CUSTOMER SERVICE MANAGER

SITEL MANAGER
04.2009 - 10.2009
  • Managed, recruited, and trained call center employees for Verizon call center
  • Motivated team with worst customer service scores to the highest within a six month period
  • Increased one call resolution (OCR) for my direct team, which resulted in saving accounts for Verizon as well as saving them charges for repeated issues
  • Trained other call center managers to help improve OCR, ACV, AHT, and ACT

SELLING BRANCH MANAGER

LABOR READY (TRUE BLUE)
05.2003 - 06.2008
  • Selling Branch Manager that took over an office that was one of the lowest performing offices in the southeast to one of the highest performing offices in sales growth in the southeast in a five-year period
  • Winning awards for leading in sales growth with 130% growth in one year
  • Continually had double digit sales growth year after year
  • Trained other branch managers at their locations, to help increase sales and motivate staff to perform at their best
  • Was given responsibilities at the district level, to get reports from other branch managers in the area

Education

General Education -

Monterey Peninsula College
Monterey, California
01.1992

Some College (No Degree) -

Brigham Young University Idaho
Rexburg, ID

Skills

  • Presentation and communication skills
  • Sales and Marketing Trainer
  • Profit and Loss Management
  • Data Analysis
  • Relationship Cultivator
  • Problem-Solving Consultant
  • Negotiator
  • Relationship building
  • Objection handling
  • Inbound sales

Technology

PowerPoint, Excel, Word, Outlook, Ellis, LabPro 2000, Blue Pumpkin, Evernote

Affiliations

  • Volunteer Volleyball Coach
  • Volunteer Seminary Teacher

Timeline

Inbound Sales Representative

Spectrum
04.2022 - Current

Sells Associate

Jared's
08.2021 - 05.2022

Selling Branch Manager

PROFORCE
05.2021 - 07.2021

Direct Sales Representative

Spectrum/Charter
01.2019 - 02.2021

BUSINESS DEVELOPMENT MANAGER

JMA PLACEMENT
08.2018 - 01.2019

SELLING BRANCH MANAGER

MARATHON STAFFING
02.2016 - 04.2018

SELLING BRANCH MANAGER

LABOR READY (TRUE BLUE)
08.2011 - 11.2015

FLOOR CUSTOMER SERVICE MANAGER

URBAN OUTFITTERS
11.2009 - 08.2011

FLOOR CUSTOMER SERVICE MANAGER

SITEL MANAGER
04.2009 - 10.2009

SELLING BRANCH MANAGER

LABOR READY (TRUE BLUE)
05.2003 - 06.2008

General Education -

Monterey Peninsula College

Some College (No Degree) -

Brigham Young University Idaho

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