Johnathan Garnett
The Bronx,NY
Summary
Proven Independent Contractor with a track record of enhancing client satisfaction and business growth at Mo Ice. Skilled in Project Management and Client Relationship Building, adept at delivering high-quality projects on time, fostering repeat business. Demonstrated ability to adapt and excel, increasing efficiency and optimizing customer experience through innovative solutions and effective communication.
Overview
8
8
years of professional experience
Work History
Independent Contractor
Mo Ice
Mamaroneck, NY
09.2016 - 09.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Business Administration And Management
Morgan State University
Baltimore, MDSkills
Client Relationship Building
Workload Management
Deadline Adherence
Safety Compliance
Project Management
Scheduling
Schedule Management
Error Correction
Requirements Gathering
Records coordination
Service Marketing
Production Planning
Resources Allocation
Operations Oversight
Customer Support
Proficient in Software
Content Writing
Teamwork and Collaboration
Time Management
Attention to Detail
Active Listening
Problem-Solving
Multitasking Abilities
Organizational Skills
Decision-Making
Multitasking
Excellent Communication
Analytical Thinking
Task Prioritization
Relationship Building
Logistics Coordination
Interpersonal Communication
Process Improvement
Data Analysis
Idea Development and Brainstorming
Written Communication
Process Analysis
Team building
Project restructuring
Quantitative skills
Issue Research
Improvement plan knowledge
Project Planning
Audit reporting
Problem-solving abilities
Reliability
Team Collaboration
Effective Communication
Self Motivation
Adaptability and Flexibility
Goal Setting
Interpersonal Skills
Professionalism
Time management abilities
Continuous Improvement
Adaptability
Professional Demeanor
Problem-solving aptitude
Business Development
Analytical Skills
Timeline
Independent Contractor
Mo Ice
09.2016 - 09.2024
Business Administration And Management
Morgan State University