Johnathan Garnett
The Bronx,NY
Summary
Proven Independent Contractor with a track record of enhancing client satisfaction and business growth at Mo Ice. Skilled in Project Management and Client Relationship Building, adept at delivering high-quality projects on time, fostering repeat business. Demonstrated ability to adapt and excel, increasing efficiency and optimizing customer experience through innovative solutions and effective communication.
Overview
8
8
years of professional experience
Work History
Independent Contractor
Mo Ice
09.2016 - 09.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Business Administration And Management
Morgan State University
Baltimore, MDSkills
Client Relationship Building
Timeline
Independent Contractor
Mo Ice
09.2016 - 09.2024
Business Administration And Management
Morgan State University