Summary
Overview
Work History
Education
Skills
Timeline
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Johnathan Garnett

The Bronx,NY

Summary

Proven Independent Contractor with a track record of enhancing client satisfaction and business growth at Mo Ice. Skilled in Project Management and Client Relationship Building, adept at delivering high-quality projects on time, fostering repeat business. Demonstrated ability to adapt and excel, increasing efficiency and optimizing customer experience through innovative solutions and effective communication.

Overview

8
8
years of professional experience

Work History

Independent Contractor

Mo Ice
09.2016 - 09.2024
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Education

Business Administration And Management

Morgan State University
Baltimore, MD

Skills

Client Relationship Building

Timeline

Independent Contractor

Mo Ice
09.2016 - 09.2024

Business Administration And Management

Morgan State University
Johnathan Garnett