Johnathan Gayle
IT Engineer
Madison,MS
Summary
Information Technology Engineer with a world-class customer service background. Networking, enterprise domain administration, end-user/software, and firewall security troubleshooting specialist. Leadership and product sales experience.
Overview
8
8
years of professional experience
5
5
Certificates
4
4
years of post-secondary education
Work History
Managed Services Engineer
Business Communications Incorporated
Ridgeland, MS
12.2019 - Current
- End-User, Firewall Security, and Network troubleshooting
- Active Directory, Azure Active Directory, and Microsoft 365 Administration, including Exchange and SharePoint
- Experience securing client environments after breach/phishing incidents, including reviewing logs to assess and reverse damage
- Configuring and troubleshooting firewalls, switches, and wireless access points
- Hardware troubleshooting and maintenance experience with all types of PC's, including servers, mobile devices, and datacenter operation
- Software installation and troubleshooting support experience for many industries, including healthcare, government, law enforcement, education, finance, and engineering
- Well-versed in problem-solving in a systematic way, while still maintaining a high level of patience and client communication
- Worked flexible hours across night, weekend and holiday shifts
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Delivered services to customer locations within specific timeframes
Advanced Repair Agent
Geek Squad
10.2018 - 12.2019
- PC Troubleshooting, Hardware and Software
- Repair/replacement of internal components, such as hard drives, processors, memory, cooling systems/fans, and internal batteries of laptops
- Apple Authorized Service Provider, currently an Apple Certified iOS Technician
- Strong customer service and client education skills
- Enthusiast-level knowledge of consumer electronics and solutions in order to provide the highest quality experience.
Connections Team Leader, Sales Associate
Best Buy
09.2016 - 10.2018
- Employee support and performance consult
- Responsible for driving sales results in cell phone department
- Client consultation and sales for AT&T, Verizon, and Sprint
- Monitoring sales floor and ensuring all customers are engaged
- Engaged with customers to build rapport and loyalty
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Sales Associate
Best Buy
Madison, MS
05.2014 - 09.2016
- POS Operation
- Product knowledge and research to best serve customers
- Solution building, incorporating customer budget and needs.
Education
High School Diploma -
Madison Central High School
Madison, MS 08.2009 - 05.2013
Certification
CompTIA Network+
Timeline
CompTIA Security+
07-2022
CompTIA Server+
07-2022
CompTIA A+
06-2022
CompTIA Network+
05-2022
Fortinet NSE3
01-2020
Managed Services Engineer
Business Communications Incorporated
12.2019 - Current
Advanced Repair Agent
Geek Squad
10.2018 - 12.2019
Connections Team Leader, Sales Associate
Best Buy
09.2016 - 10.2018
Sales Associate
Best Buy
05.2014 - 09.2016
High School Diploma -
Madison Central High School
08.2009 - 05.2013
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