Johnathan Gomez
Oakland,CA
Summary
Hardworking employee enthusiastic about learning the Banking field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
10.2023 - 06.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Food Delivery Driver
Round Table
01.2023 - 09.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Court Runner
Nationwide Legal
10.2019 - 01.2020
- Streamlined administrative tasks for legal staff by handling time-sensitive court filings and maintaining accurate records.
- Delivered reports, records and other items within specified timeframes and prioritized delivery schedule based on court schedule.
- Utilized handheld electronic device to manage daily pick ups.
Security Officer
Forbes Security
01.2019 - 09.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Service Experience Representative
Nordstrom Rack
03.2016 - 05.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Served as a mentor for less experienced representatives; offered guidance on how best to handle challenging situations with tactfulness.
- Developed tailored solutions for unique customer needs, resulting in increased sales opportunities.
- Displayed empathy and active listening skills, building strong rapport with customers for long-term loyalty.
- Delivered exceptional levels of service, consistently exceeding performance targets.
Education
High School Diploma -
Berkeley High School
Berkeley, CA06.2015
Skills
- Positive Attitude
- Customer Service
- Time management skills
- Attention to Detail
- Teamwork and Collaboration
- Cash Handling
- Patience and Empathy
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Delivery Driver
Amazon
10.2023 - 06.2024
Food Delivery Driver
Round Table
01.2023 - 09.2023
Court Runner
Nationwide Legal
10.2019 - 01.2020
Security Officer
Forbes Security
01.2019 - 09.2019
Service Experience Representative
Nordstrom Rack
03.2016 - 05.2018
High School Diploma -
Berkeley High School