Johnathan Harris
Wellington,FL
Summary
Results-driven IT specialist with experience in front-end development, process improvement, and technical support. Proven track record in optimizing operations and collaborating across departments to develop functional, secure, and user-friendly systems. Strong background in troubleshooting, implementing technical solutions, and aligning design with user needs and business goals. Adept in leveraging a wide range of technologies, including SharePoint, HTML, CSS, and IT systems, to enhance customer experience and organizational efficiency. Holds an Active Secret Security Clearance.
Overview
10
10
years of professional experience
Work History
Network Operations Center (NOC) Agent
Velocity
Columbus, OH
07.2024 - Current
- Collaborate with IT, business analysts, and other internal teams to design and develop user-friendly technical solutions that optimize service delivery
- Provide front-end support, including monitoring and troubleshooting network performance, ensuring alignment with organizational requirements
- Leverage knowledge of HTML and CSS to support internal site design and development, enhancing user interface and experience
- Conduct routine checks on technical infrastructure to ensure security, site accessibility, and efficient operation
- Contribute to SharePoint content management and configuration, ensuring that data is organized and readily accessible to all stakeholders
Communications Specialist & IT Systems Manager
United States Navy
Norfolk, VA
09.2019 - 08.2024
- Managed secure communication systems and network infrastructure, collaborating with cross-functional teams to develop and maintain critical IT systems, including SharePoint for aviation operations
- Utilized process improvement methodologies to optimize communication networks and provide clear, concise documentation for IT systems
- Supported the development and design of internal SharePoint pages to facilitate secure and seamless information sharing
- Delivered technical support for system-wide IT issues, ensuring that all aviation personnel were able to securely access mission-critical data
- Configured user permissions and managed access levels across IT systems, ensuring data security and compliance with organizational protocols
Upscale Security Officer
G4S
Boca Raton, FL
11.2017 - 01.2018
- Maintained secure and efficient information systems by addressing IT and security concerns, ensuring compliance with safety protocols
- Provided detailed reports on system performance and emerging threats, contributing to the organization’s process improvements in data security
Manager Trainee
Enterprise Rent-A-Car
Delray Beach, FL
02.2015 - 05.2015
- Managed customer accounts and collaborated with multiple teams to develop process solutions, improving overall service efficiency and customer satisfaction
- Leveraged technical skills to support IT systems, contributing to salesforce and customer relationship management tools
- Monitored sales performance and provided data-driven reports to management, ensuring alignment with business goals and KPIs
- Developed workflows that improved operational efficiency and automated routine processes, contributing to improved team performance
Education
Bachelor of Cybersecurity -
Palm Beach State
Lake Worth, FL10.2024
Cyber Warrior Program -
MyComputerCareer
Remote06.2024
Master of Business Administration -
Walden University
Minneapolis, MN07.2021
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
Starkville, MS08.2014
Skills
- SharePoint Development & Site Management
- Front-End Development (HTML, CSS, jQuery)
- UI/UX Design & Best Practices
- Process Improvement & Cross-Department Collaboration
- Metadata & Content Management
- Workflow Automation (SharePoint Designer, Power Automate)
- Technical Support & Troubleshooting
- User Access & Permission Configuration
- Communication & Stakeholder Engagement
- Customer needs determination
- Clear Communication
Certifications and Technical Skills
HTML, CSS, jQuery, SharePoint 2016, SharePoint Designer, Power Automate, Figma, Active Secret Security Clearance, IT Systems Security, CompTia A+, CompTia Security +
Timeline
Network Operations Center (NOC) Agent
Velocity
07.2024 - Current
Communications Specialist & IT Systems Manager
United States Navy
09.2019 - 08.2024
Upscale Security Officer
G4S
11.2017 - 01.2018
Manager Trainee
Enterprise Rent-A-Car
02.2015 - 05.2015
Bachelor of Cybersecurity -
Palm Beach State
Cyber Warrior Program -
MyComputerCareer
Master of Business Administration -
Walden University
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
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