Johnathan Hernandez
Victorville,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Stop And Go Hauling
05.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Victor Valley College
Victorville, CA08.2024
Skills
- Retail Sales Customer Service
- Active Listening
- Report Creation
- Account Management
- Problem-Solving Ability
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Stop And Go Hauling
05.2022 - 08.2023
High School Diploma -
Victor Valley College