JOHNATHAN HILLEBRAND
Syracuse
Summary
I’m a motivated and service-oriented individual with a background in exercise science, patient care, and customer service. I have hands-on experience as a physical therapy aide, where I assisted with exercise programs and supported clients through rehabilitation. My previous roles in guest services and lifeguarding have strengthened my skills in communication, safety, and teamwork. Currently pursuing my Doctor of Physical Therapy degree, I’m passionate about helping others lead active, healthy lives and bringing a positive, energetic presence to any team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide
ATI Physical Therapy
10.2021 - Current
- Delivered treatments prescribed by physical therapist, optimizing patients' functional abilities.
- Cultivated positive relationships with patients, resulting in increased compliance with treatment programs.
- Instructed and aided patients in active and passive exercises, muscle re-education and gait training.
- Kept physical therapy treatment spaces ready for patients with clean equipment, organized spaces and well-stocked supplies.
- Progressed patients safely through levels of treatment within maximum capabilities of each patient under physical therapist supervision.
- Handled payments, answered telephone calls and scheduled follow-up visits.
- Updated patient and facility records with treatments given and equipment used.
- Handled clerical work for office, including ordering and restocking supplies, answering telephone calls and completing forms.
- Helped individuals get to and from treatment areas with standing support and wheelchairs.
- Managed therapeutic exercises and targeted heat and ultrasonic treatments.
Army (National Guard, 13M)
U.S. Department of Defense, Army
10.2020 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Guest Services Supervisor
Target
05.2019 - 04.2024
- Achieved coverage demands by managing guest services schedules and work assignments.
- Drove positive customer and associate relationships through meaningful guest interaction.
- Responded to guest issues, concerns and complaints to drive guest service standards.
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
- Kept customers happy by quickly processing payments and bagging purchases.
Lifeguard
Rolling Hills Water Park
06.2017 - 09.2021
- Provided helpful and enthusiastic customer service to all guests.
- Scanned pool areas to identify and anticipate potential risk.
- Delivered basic first aid and respiratory support to injured swimmers.
- Mitigated incidents through quick reactions and responses to problems.
Education
Clinical Doctorate - Physical Therapy
SUNY Upstate Medical Univeristy
Syracuse, NY05-2027
Bachelor of Science - Exercise Science
Eastern Michigan University
Ypsilanti, MI12-2023
Skills
- Operations management
- Ability to multitask
- Patient support
- Team work
- Relationship building
- Task prioritization
- Critical thinking
- Treatment implementation
- Maintaining and cleaning equipment
- Home exercise programs
Certification
- CSCS (Certified Strength and Conditioning Specialist) - 1/2024 to 12/2026
Timeline
Physical Therapy Aide
ATI Physical Therapy
10.2021 - Current
Army (National Guard, 13M)
U.S. Department of Defense, Army
10.2020 - 11.2024
Guest Services Supervisor
Target
05.2019 - 04.2024
Lifeguard
Rolling Hills Water Park
06.2017 - 09.2021
Clinical Doctorate - Physical Therapy
SUNY Upstate Medical Univeristy
Bachelor of Science - Exercise Science
Eastern Michigan University
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