Summary
Overview
Work History
Education
Skills
Work Availability
Volunteer Activities
Timeline
CustomerServiceRepresentative

Johnathan Holt

Technology Leader And Business Consultant
Rochester,NY

Summary

Experienced Training Consultant ready to leverage 10 years of experience in corporate instruction. Progressive, quality-driven and enterprising professional with extensive experience consulting with high-volume companies in need of modernized, successful training programs that enable top-to-bottom improvements.

Overview

6
6
years of post-secondary education
18
18
years of professional experience

Work History

Management and Training Consultant

Thorn Blackwell
Rochester, NY
12.2015 - Current
  • Identified profitable business leads and built pipeline of prospective customers.
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Worked with SME to create effective blended learning content.
  • Assessed program effectiveness and implemented improvements to increase quality of instruction and delivery of content.

Sales Development Manager

LiveTiles, N3, LLC
Rochester, NY
12.2018 - 09.2019
  • Responsible for uncovering, nurturing and developing sales opportunities in specified regions - Consult with HR, IT, and SharePoint professionals about increasing adoption and consumption of existing technologies
  • Leverage multiple systems including Owler, Sales Navigator and LinkedIn to identify key, potential stakeholders
  • Utilizing probing and open ended questions in a consultative sales approach to uncover business pain and tie it to our technology suite.

Senior Manager

Real Agent Pro
Rochester, NY
05.2018 - 12.2018
  • Conducted orientation sessions and organized on-the-job training for new hires, as well as daily listening, monitoring, coaching and mentoring sessions with every member of my team
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Monitored organizational reviews to reactively reach out to unhappy customers and make it right. This lead to proactive focus on key areas to maintain customer retention at or above 90% yearly.

Strategic Enterprise Account Manager

CloudCheckr
Rochester, NY
07.2017 - 02.2018
  • Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
  • Proactively managed strategic enterprise accounts responsible for $40M in AWS and Azure spend, annually
  • Built and maintained a relationship of trust with every new partner, internal champion, and stakeholder within the organization
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Account Manager

Windstream, Earthlink
Rochester, NY
03.2016 - 04.2017
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Managed a base of 350 small business customers with Windstream products and services totaling $3.8M annually
  • Configure solutions utilizing: Access, UCCaaS, SDWAN, MPLS, and various telephony services with a consultative sales approach.

Customer Success Manager

Clarix Technologies
Rochester, NY
12.2010 - 01.2016
  • Premiere Adobe partner supporting Adobe Connect - providing front line product support, sales and blended training for an assigned customer base
  • Created and delivered daily product demonstration webinars to new and existing customers on best practices and industry trends
  • Strategically aligned customer goals with people, process & technology - Maintained a yearly book of business above $700k/year annually in Adobe Connect spend.

National Account Manager

Sutherland Global Services
Rochester, NY
01.2006 - 12.2010
  • Identified profitable business leads and built pipeline of prospective customers.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Forecasted monthly net new sales exceeding $5,000 and set successful policies to achieve sales objectives and related metrics within timeframe.

Education

BBA - Business Administration

SUNY College Of Agriculture & Technology At Morrisville
Morrisville, NY
09.1999 - 05.2003

Associate of Science - Gaming And Casino Management

SUNY College Of Agriculture & Technology At Morrisville
Morrisville, NY
09.1999 - 12.2001

Skills

Contract Negotiation

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer Activities

USA Football - Football Coach
2017 - 2020
Youth Football Coach for the Brighton Jr. Barons

Brighton Lacrosse - Assistant Lacrosse Coach
2019 - 2020
Coach for the Brighton 1/2 Spring Team

American Red Cross - Volunteer
2009 - Present
Various volunteer initiatives, including Project Bundle Up

Rochester Animal Society
2020 - Present
Technology coordinator for on-site fundraising events

Timeline

Sales Development Manager

LiveTiles, N3, LLC
12.2018 - 09.2019

Senior Manager

Real Agent Pro
05.2018 - 12.2018

Strategic Enterprise Account Manager

CloudCheckr
07.2017 - 02.2018

Account Manager

Windstream, Earthlink
03.2016 - 04.2017

Management and Training Consultant

Thorn Blackwell
12.2015 - Current

Customer Success Manager

Clarix Technologies
12.2010 - 01.2016

National Account Manager

Sutherland Global Services
01.2006 - 12.2010

BBA - Business Administration

SUNY College Of Agriculture & Technology At Morrisville
09.1999 - 05.2003

Associate of Science - Gaming And Casino Management

SUNY College Of Agriculture & Technology At Morrisville
09.1999 - 12.2001

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Johnathan HoltTechnology Leader And Business Consultant