Johnathan Hong
Mckinney,Texas
Summary
Driven by a commitment to excellence, I honed my customer service and multitasking skills I've learned from all three jobs, ensuring high standards of cleanliness and efficiency. My ability to learn quickly and manage time effectively has consistently improved team performance and customer satisfaction, demonstrating a proven track record of results through active listening and problem-solving. I'm consistent and like to spend my summers working full-time despite being a college student.
Overview
3
3
years of professional experience
Work History
Nail Shop Helper
Nail Boutique
05.2024 - Current
- Improved customer satisfaction by providing friendly and efficient service at the nail shop.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Greeted clients upon arrival, promoting a welcoming environment that encouraged client retention.
- Established strong client relationships through exceptional customer service and communication skills.
- Currently working 10-12 hours a day 6 days a week
Lifeguard
Apex Center
06.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
- Monitored the safety of guests in and around the swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at the swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergencies.
- Responded to patron incidents in a professional and timely manner.
- Responded to emergency situations in a timely, efficient manner.
- Worked part-time for about 6 hours a shift
Food Preparation Worker
Gong Cha
10.2021 - 11.2021
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Prepared all ingredients in advance to maintain business
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in the kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Demonstrated strong attention to detail when measuring ingredients and following recipes closely for best results.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Worked part-time for about 5-6 hours per shift
Education
High School Diploma -
University of North Texas
Denton, TX05.2027
Skills
- Fast Learner
- Positive Attitude
- Time Management
- Attention to Detail
- Team Collaboration
- Active Listening
- Customer Service
- Performance Improvement
- Teamwork and Collaboration
- Multitasking and Organization
- Problem-Solving
- Research and analysis
I've been swimming competitively for 11 years and attended states in high school
I started back in elementary school with a club team called C.O.P.S. I Swam with them all my life until I entered high school where I joined the varsity team for the next four years. I still did club but wasn't as consistent and tried others like Texas Ford Aquatics. After high school, I would occasionally swim in college but not competitively.
Timeline
Nail Shop Helper
Nail Boutique
05.2024 - Current
Lifeguard
Apex Center
06.2022 - 08.2022
Food Preparation Worker
Gong Cha
10.2021 - 11.2021
High School Diploma -
University of North Texas
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