Johnathan Hooper
Marrero,LA
Summary
Proactive Manager and Security Officer with extensive experience in team training and leadership. Excel at resolving disputes, enhancing customer satisfaction, and ensuring high-quality service delivery. Skilled in complex problem-solving, staff training, and maintaining safety and security protocols. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
Manager
McDonald's Restaurant
11.2020 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Security Officer
Alamo Services
02.2016 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Team Trainer
Panera Bread
02.2015 - 05.2020
- Led by example in all aspects of work, instilling strong sense of professionalism and dedication within team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Trained new employees in specific job requirements.
- Taught new team members correct procedures for all areas of operations.
- Trained and mentored 20 new personnel hired to fulfill various roles.
Team Member
Burger King
03.2006 - 03.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Delgado Community College
New Orleans, LA05.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Positive Attitude
- Excellent Communication
- Team Development
Timeline
Manager
McDonald's Restaurant
11.2020 - 08.2024
Security Officer
Alamo Services
02.2016 - 11.2020
Team Trainer
Panera Bread
02.2015 - 05.2020
Team Member
Burger King
03.2006 - 03.2012
High School Diploma -
Delgado Community College
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