Johnathan Hopper
Monmouth,Oregon
Summary
Background includes security team leadership, training and administration customer service. Skilled at writing reports, updating files.
Experienced Registrar with 2 years of experience successfully handling patient paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help patients and other staff efficiently and effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registrar
Good Samaritan Regional Medical Center
04.2023 - Current
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Security Site Supervisor/Security Officer
Premier Security Group
08.2020 - 04.2023
- Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
- Guided team members on how to respond effectively to different scenarios.
- Maintained positive environment dedicated to teamwork and performance.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
Sales Representative
Good Foot
08.2018 - 12.2018
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Parts Cutter
Marquis Spas
08.2017 - 08.2018
- Performed inspections during production to detect quality problems.
- Inspected finished products to verify conformance with customer requirements.
- Operated machines and performed production tasks to manufacture company products.
- Donned safety glasses, gloves and safety shoes to reduce injuries and accidents.
- Worked on feet for as many as 10 hours and moved materials weighing up to 50 pounds.
- Loaded and unloaded goods to and from delivery vehicle.
- Reviewed work tickets and recorded delivery information.
Customer Service Representative
FCR
02.2016 - 07.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Some College -
Chemeketa Community College
Salem, ORHigh School Diploma - undefined
Central High School
Independence, OR06.2010
Skills
- Conflict Resolution
- Operational Effectiveness
- Company Risk Mitigation
- CCTV Experience
- Credit Card Payment Processing
- Report Generation
- Calm and Professional Under Pressure
- Customer Service
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Admissions and registrations
- Records management
Certification
Certified Private Security Provider, Unarmed, 086914
Languages
English
Full Professional
Timeline
Registrar
Good Samaritan Regional Medical Center
04.2023 - Current
Security Site Supervisor/Security Officer
Premier Security Group
08.2020 - 04.2023
Sales Representative
Good Foot
08.2018 - 12.2018
Parts Cutter
Marquis Spas
08.2017 - 08.2018
Customer Service Representative
FCR
02.2016 - 07.2016
High School Diploma - undefined
Central High School
Some College -
Chemeketa Community College
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