Hardlines Team Lead
Academy Sports and Outdoors
06.2024 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
