Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Johnathan J. Michaels

Mansfield,TX

Summary

I am a dedicated and experienced professional with a strong background in the hospitality and retail industries. Over the years, I have honed my skills in customer service, team leadership, and operational efficiency. My commitment to excellence is evident in my ability to deliver exceptional guest experiences, foster positive team dynamics, and implement innovative solutions to enhance service delivery. I am certified in responsible alcohol service and food handling, underscoring my dedication to maintaining high standards of safety and compliance. I am seeking opportunities to leverage my expertise in a dynamic environment where I can contribute to organizational success and personal growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server/Waiter

BJ's Brewhouse
Mansfield, TX
05.2016 - Current
  • In my role as a Server at BJ's Brewhouse, I have consistently delivered exceptional dining experiences by efficiently managing a diverse customer base and ensuring timely, accurate service.
  • I have successfully increased customer satisfaction scores by actively engaging with guests and anticipating their needs.
  • By mastering the restaurant's menu and beverage offerings, I regularly upsell specialty items, enhancing sales and guest enjoyment.

Server/Waiter

Olive Garden
Mansfield, TX
03.2013 - 03.2017
  • At Olive Garden, I consistently delivered exceptional dining experiences by adeptly managing a high-volume section and anticipating guest needs.
  • My focus on customer satisfaction and efficient service contributed to a positive dining atmosphere and repeat patronage.

Keyholder

GameStop
Mansfield, TX
10.2015 - 01.2017
  • As a Keyholder at GameStop, I managed store operations to ensure a seamless and engaging customer experience.
  • I played a pivotal role in increasing sales by 15% over a six-month period by implementing strategic upselling techniques and fostering a customer-focused environment.
  • My responsibilities included training and mentoring new staff members, which resulted in a more cohesive and knowledgeable team.
  • Additionally, I was entrusted with opening and closing the store, maintaining inventory accuracy, and handling cash management with precision.

Job Coach

Six Flags Over Texas
Arlington, TX
08.2020 - 09.2011
  • As a Job Coach at Six Flags Over Texas, I mentored and guided over 50 team members, enhancing their performance and fostering a culture of exceptional customer service.
  • I implemented a new training program that reduced onboarding time by 20%, allowing new hires to integrate more efficiently into the team.

Education

High School -

Timberview High School
Mansfield, TX
06.2011

Skills

  • Customer service and hospitality
  • Team leadership and mentorship
  • Operational efficiency and process optimization
  • Customer satisfaction and relationship building
  • Punctuality and reliability
  • Trust and dependability
  • Responsible service practices and state regulations

Certification

  • TABC Certification, 05/29/24, Demonstrating a comprehensive understanding of responsible alcohol service practices and state regulations.
  • Food Handler's Certification, 05/28/25, Comprehensive knowledge of food safety regulations and best practices.

Timeline

Job Coach

Six Flags Over Texas
08.2020 - 09.2011

Server/Waiter

BJ's Brewhouse
05.2016 - Current

Keyholder

GameStop
10.2015 - 01.2017

Server/Waiter

Olive Garden
03.2013 - 03.2017

High School -

Timberview High School

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