JOHNATHAN J VERA
Allentown,United States
Summary
Certified Yard Switcher and Central Control Room Operator with a proven record of maintaining safe, efficient, and timely operations. Skilled in problem-solving, decision-making, and performing under pressure while meeting demanding goals. Recognized for strong teamwork, effective communication, and adaptability in fast-paced environments. Experienced in training and mentoring team members to drive consistent performance, and support overall success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Package Handler Trainer
Fedex Ground
03.2024 - Current
- Achieved daily performance targets, working quickly to process shipments and meet customer demands.
- Moved packages of all sizes by hand or with equipment such as forklifts and pallet jacks.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety protocols while working in fast-paced environment to prevent accidents or injuries.
- Collaborated with team members to ensure efficient operations and high productivity levels within warehouse.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
Crew Trainer
Mc donalds Crew Trainer
07.2021 - 03.2024
- Trained crew members on specific customer needs, keeping drive thru times below 120 seconds and maintaining customer satisfaction.
- Trained new crew members on company policies, procedures, and safety guidelines.
- Provided constructive feedback and coaching to employees needing improvement in performance.
- Demonstrated effective communication skills while working with diverse team members.
- Fostered positive work environment by promoting respect, inclusivity, and open communication among team members.
- Guided employees through difficult situations by offering advice or sharing personal experiences when appropriate.
- Informed training needs to restaurant training manager.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
Education
EPA 608 - HVACR
Fortis Institute
Lawrenceville, NJ01-2026
High School Diploma -
Allentown High School
Allentown, NJ, United States06.2024
Skills
- Certified yard switcher
- Central Control Operator
- Proficient time management and multitasking
- Works well under pressure
- Employee training
- Excellent teamwork and communication
- Team leadership
- Great workplace safety awareness
- Outstanding customer service
- Problem solving
- Decision making
- HVAC system installation
Personal Information
Certification
- Certified Yard Switcher - Issued August 2025
Timeline
Package Handler Trainer
Fedex Ground
03.2024 - Current
Crew Trainer
Mc donalds Crew Trainer
07.2021 - 03.2024
EPA 608 - HVACR
Fortis Institute
High School Diploma -
Allentown High School