Johnathan McGown
Denver,CO
Summary
Results-oriented professional with extensive experience in admissions, finance, customer service, and full-stack web development. Possess a proven track record of evaluating candidates, ensuring compliance with regulations, and providing excellent customer service. Eager to leverage diverse skills and experiences to contribute to Denver Zoo's mission of Inspiring Communities to Save Wildlife for Future Generations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admission Counselor II
2U
07.2020 - 02.2023
- Recruited students for graduate and certification programs, evaluating candidate suitability and managing a pipeline of 100+ applications
- Facilitated interviews and provided guidance to applicants on completing applications and meeting deadlines
- Developed and conducted training sessions for new hires, contributing to the ongoing professional development of the team.
Quality Assurance/Universal Banker
ANB Bank
01.2020 - 07.2020
- Reviewed loan documentation to ensure compliance with state and federal regulatory standards, minimizing risk for the bank
- Identified discrepancies in documentation and offered solutions, demonstrating attention to detail and problem-solving skills
- Maintained knowledge of regulatory requirements and provided support to colleagues in applying workflow processes effectively.
Financial Services Professional
Charles Schwab
01.2019 - 10.2019
- Engaged clients in proactive and positive conversations, ensuring their needs were met and advocating on their behalf
- Thrived in a fast-paced call center environment, managing high call volumes and collaborating with multiple departments to address client needs promptly
- Quickly learned and adapted to multiple technologies to provide effective solutions for client needs, showcasing adaptability and technical proficiency.
Management Trainee
Enterprise Holdings
10.2017 - 08.2018
- Coached in the day-to-day operations, focusing on professionalism and customer-centric service
- Developed and implemented sales strategies to promote products and services, collaborating with marketing and sales departments
- Managed and trained team members to deliver excellent customer service, emphasizing problem-solving skills and diverse management styles.
Assistant Director of Admission
Benedictine College
09.2014 - 08.2017
- Recruited incoming freshmen, guiding them through the application process, financial aid system, and enrollment procedures
- Coordinated on-campus events for visiting students and families, managing logistics and maintaining event databases
- Developed and maintained relationships with high schools in a 10-state territory, demonstrating strong networking and organizational skills.
Education
Certificate in Full-Stack Web Development -
University of Denver Boot Camps
Denver, CO06.2023
Bachelor of Arts in Finance; Minor in Theology -
Benedictine College
Atchison, KS05.2014
Skills
- HTML
- CSS
- JavaScript
- MongoDB
- Salesforce (CRM)
- Salesforce Lightning (CRM)
- MySQL
- Time Management
- Goal-Oriented
- Strong Communication and Interpersonal Skills
- Exceptional customer service
- Teamwork and Collaboration
- Relationship Building
- Attention to Detail
- Risk management policies
Certification
Google Certification - Technical Support Fundamentals
Timeline
Admission Counselor II
2U
07.2020 - 02.2023
Quality Assurance/Universal Banker
ANB Bank
01.2020 - 07.2020
Financial Services Professional
Charles Schwab
01.2019 - 10.2019
Management Trainee
Enterprise Holdings
10.2017 - 08.2018
Assistant Director of Admission
Benedictine College
09.2014 - 08.2017
Certificate in Full-Stack Web Development -
University of Denver Boot Camps
Bachelor of Arts in Finance; Minor in Theology -
Benedictine College