Johnathan Mentzer

• Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
• Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
• Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
• Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
• Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
• Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
• Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.

• Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
• Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
• Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
• Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.

• Completed on-time deliveries by choosing best and most efficient routes.
• Successfully avoided time delivery delays by carefully planning best routes.
• Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
• Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.

• Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
• Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
• Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
• Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.

Family Owned Glass Company.Compnay ended up shutting down

• Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
• Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
• Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
• Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.

• Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
• Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
• Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
• Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
• Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
• Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
• Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.