JOHNATHAN MERRY
Colorado Springs,CO
Summary
Talented Production Supervisor experienced in Food manufacturing. Focused on quality of materials and finished products, as well as accomplishing challenging business objectives. Adaptable and responsive leader with decisive and detail-oriented mindset.
Overview
12
12
years of professional experience
Work History
Production Supervisor
Lala US
2016.01 - 2022.10
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 15 production associates, overseeing productive production processes and meeting all deadlines.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Evaluated existing production processes and identified areas for improvement.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
Team Lead
Leprino Foods
2016.01 - 2022.10
- Originally hired at Leprino Foods as an operator
- First promotion was to a Shipping Clerk team member where I was responsible for overseeing all incoming and outgoing shipments to the plant.
- Second advancement was to a Team Lead in the cheese warehouse department. Managed Production flow, orders and truck inbounds and deliveries.
- Received award for Employee of the Month twice and two Company Awards for Honor and Integrity.
- Personally managed and oversaw an audit that awarded us with the highest overall score they had ever achieved By SQF
Supervisor
Sear's Home MDO
2015.10 - 2016.01
- Hired as Supervisor in shipping and receiving department
- Responsible for managing a team in the warehouse and creating or deleting orders as customers' needs required
- Also responsible for checking and staging all shipments for each day by 5am deadline.
Alliance Data
2014.08 - 2015.10
- Hired as part of the Past due accounts call team
- Responsibilities were to achieve the highest percentage of successfully completed calls and manage and set up accounts/payments while dealing with every customer in a courteous and professional manner.
T-Mobil Technical Care
2013.06 - 2014.08
- Hired as part of the Tier 2 technical issues team
- Responsibilities were to assist customers with their technical problems with their phones using technical guidelines and maps to achieve a resolution to each customer's technical issues.
Supervisor
Xerox/Verizon
2011.01 - 2013.06
- Hired as Supervisor for monitoring 12 customer service reps
- Responsibilities were to teach and train the customer service reps to achieve customer satisfaction, deal with escalated calls, diffuse conflicts, and repair customer relationships
- Conducted employee evaluations and documented overall progress
- Coordinated employee schedules according to availability and approved shift changes.
Education
Auburn High School
Rockford, IL05.2009
Skills
- Proficient in computer software
- Clear verbal communication skills
- Experienced in problem solving
- Well versed in logistics and shipping
- SAP
- Performing evaluations
- Overseeing personnel
- Shipment processing
- 5S principles
- Employee coaching and motivation
Timeline
Production Supervisor
Lala US
2016.01 - 2022.10
Team Lead
Leprino Foods
2016.01 - 2022.10
Supervisor
Sear's Home MDO
2015.10 - 2016.01
Alliance Data
2014.08 - 2015.10
T-Mobil Technical Care
2013.06 - 2014.08
Supervisor
Xerox/Verizon
2011.01 - 2013.06
Auburn High School
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