Johnathan Morales
7-Eleven Inc.
San Antonio,TX
15
years of professional experience
Dedicated facilities technician with over four years of experience at 7-Eleven Inc., specializing in preventative maintenance and advancing to Lead Technician roles. Developed expertise through collaboration with Area Facilities Managers, gaining insights into the AFM mindset while effectively utilizing Power BI and ServiceNow for managing invoices, capital expenses, and revenue-generating equipment. Proven ability to assist fellow technicians in daily operations and provide administrative support, ensuring seamless workflow and operational efficiency. Committed to enhancing facility performance through proactive problem-solving and a strong focus on team collaboration.
Work History
Maintenance Service Technician II & III
4 Years 7 Months- Maintain and elevate 7-Eleven Inc. stores to include 7-Eleven’s, Stripes, Sunoco, Laredo’s tacos, and raise the roost within company SLA’s and SOP’s
- Assisted customers in resolving maintenance issues across sites using serviceNow/FSM ticketing system.
- Create, Manage, and resolve tickets for multiple sites to encompass equipment, machinery, and facilities on site.
- Identified and implemented cost-effective permanent solutions for maintenance challenges.
- Communicate with multiple Managers and Area Leaders to find resolutions.
- Communicate with 3rd party vendors to find the best resolutions.
- Assisting Area Facilities Manager with tasks for team to include vehicle management, work order stabilization, administrative tasks like BER’s, safety and training, and maintaining areas
- Supporting AFM with communicating and assigning 3rd party vendors, Reviewing, revising, and approving invoices
- Setting up meetings and joining leadership meetings with Regional Facilities Manager
- Learned and assisted with AFM dashboard to include reviewing P1 assignments, capital vs expense, assigning deferment work orders, and revenue generating work orders
- Led projects working with operations divesting and changeover sites for corporate improvement
Technical Support Specialist
10 Months- Resolved customer technical issues related to hardware and software, ensuring optimal functionality.
- Analyzed product specifications and implemented updates to hardware and software systems for improved functionality.
- Conducted comprehensive inventory assessment of all equipment within main campus location.
- Performed maintenance updates for systems to enhance functionality. Assisted users in navigating and utilizing Active Directory effectively.
- Identified and mitigated hardware and software vulnerabilities to enhance system security.
- Led project initiatives aligned with IT services department objectives.
Course Builder
5 Months- Developed, evaluated, and sustained courses on Blackboard for all disciplines at Hallmark University
Software Testing Technician
2 Years 4 Months- Delivered feedback to system engineers on HF systems to enhance functionality and performance
- Subject Matter Expert for USMC Deployable system
- Processed and reported errors and corrections for software upgrades to ensure system reliability
- Managed Operational Security measures for 314 personnel
- Evaluated clandestine databases for accuracy and adherence to security protocols.
- Coordinated meetings with customers, project managers, and supervisors to align project objectives and expectations
Mission Analyst
3 Years- Served as subject matter expert in mission center, advising on best practices
- Maintained effective DNI/DNR data collection systems for accurate intelligence reporting
- Briefed site leadership on equipment status, manpower, and mission efficiency, supporting informed decision-making for quality assurance
- Conducted all-source research of technical data files, delivering actionable insights through comprehensive reports
- Delivered real-time intelligence data to national level policy makers to support strategic planning
Education
Introduction to 802.11 Familiarization NGW Course
- Ability to create antennas
- Fundamentals of computer networking
- Understanding of WIFI connectivity
- Geolocation systems training and analysis
Narrowband/Wideband Courses
Learned how to operate, navigate, and test Narrowband and Wideband systems.
Mission Analyst Course
Upgraded and developed techniques for signals analyst operator position.
Navy Communications Signals Collection and Processing
- Basic Signals Analyst/Collection Operator
- Electronic Communications
- Computer Technology
- National Security
Gilbarco Certified
- Activations of core and non-core equipment
- Reprogramming of Omnia boards, display boards, FSB, and RKL
Bachelors’ - Cyber Security
- CCENT: Networking, Routing and Switching
- Linux Operating System
- Business Computers Applications
- Computer Technology
- CCNA Security
- Microsoft Windows XP-7, 8, 8.1, 10
- Microsoft Windows Server 2012, R2
- Information Security
Undergraduate
- Psychology
- Government
- Kinesiology
Skills
Maintenance expertise
Management Experience
Fuel certified for Gilbarco
Equipment Maintenance
Information Security Experience
Telecommunications expert
ServiceNow proficiency
Microsoft Office proficiency
Windows 7
8.1
& 10
Operational Troubleshooting
Customer Service Professional
Facility Systems Management
Timeline
Maintenance Service Technician II & III
7-Eleven Inc.
12.2021 - CurrentRead More
Technical Support Specialist
Hallmark University
07.2018 - 05.2019Read More
Course Builder
Hallmark University
02.2018 - 07.2018Read More
Software Testing Technician
Terrestrial Access Division (32nd Intelligence Squadron (ACC))
02.2014 - 06.2016Read More
Mission Analyst
301st Intelligence Squadron (AF ISR Agency)
02.2011 - 02.2014Read More
South West Texas Junior College
Undergraduate
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Hallmark University
Bachelors’ from Cyber Security
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Navy Communications Signals Collection and Processing
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Mission Analyst Course
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Narrowband/Wideband Courses
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Introduction to 802.11 Familiarization NGW Course
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Gilbarco Certified
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