Johnathan Norwood
Madison
Summary
Proven to excel in fast-paced environments, I significantly enhanced warehouse efficiency and order accuracy at Canteen Vending. My adeptness in product packaging and exceptional hand-eye coordination, coupled with a commitment to maintaining warehouse safety, resulted in a consistent achievement of productivity goals. Demonstrated adaptability and teamwork skills contributed to a notable increase in customer satisfaction.
Overview
7
7
years of professional experience
Work History
Picker Packer
Canteen Vending
12.2023 - 03.2024
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Ensured proper stock levels for high-demand items by frequently monitoring inventory levels and reporting shortages as necessary.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Implemented time-saving strategies when arranging items in the warehouse, optimizing space utilization, and reducing retrieval times for pickers.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Contributed to inventory control efforts by conducting regular audits, reconciling discrepancies, and updating system records accordingly.
- Increased customer satisfaction by promptly addressing inquiries or concerns regarding orders or deliveries.
- Assisted in the implementation of a new inventory management system, contributing to reduced order processing times and improved warehouse organization.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Prepared and checked outbound shipments for accuracy.
- Transported merchandise pallets to move in warehouse.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Worked with customers to pack items according to specific desires and requirements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked designated items on shelves, end caps and displays.
- Recorded daily activities for inventory control.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Managed timely and effective replacement of damaged or missing products.
- Received new stock and input values into computer system.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Pre-assembled containers to be easily selected by packing associates.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Interacted with guests in friendly and knowledgeable way.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Restaurant Waiter
Dennys Restaurant
06.2023 - 07.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Met with chef to review daily specials and menu changes.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Cafe Worker
Urban Air Adventure Park
09.2022 - 03.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
Delivery Driver
Chowbus
08.2021 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Machine Operator
Royal Printing Service
03.2021 - 04.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
Team Member
Taco Bell
06.2020 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Material Handler
Opprtunity Inc
11.2019 - 02.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Mover
You Move Me
07.2019 - 10.2019
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
Line Worker
Jack Links Snack Foods
07.2018 - 03.2019
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Team Member
McDonald's
03.2018 - 04.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
School Bus Attendant
Badger Bus Lines
09.2017 - 12.2017
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
Skills
- Product Packaging
- Order Picking
- Warehouse Safety
- Packing Accuracy
- Labeling and Tagging
- Loading and unloading
- Shipping and receiving
- Quality Control
- Hand-Eye Coordination
Work Preference
Work Type
Part TimeContract WorkLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company Retreats4-day work weekPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Picker Packer
Canteen Vending
12.2023 - 03.2024
Restaurant Waiter
Dennys Restaurant
06.2023 - 07.2023
Cafe Worker
Urban Air Adventure Park
09.2022 - 03.2023
Delivery Driver
Chowbus
08.2021 - 12.2021
Machine Operator
Royal Printing Service
03.2021 - 04.2021
Team Member
Taco Bell
06.2020 - 07.2020
Material Handler
Opprtunity Inc
11.2019 - 02.2020
Mover
You Move Me
07.2019 - 10.2019
Line Worker
Jack Links Snack Foods
07.2018 - 03.2019
Team Member
McDonald's
03.2018 - 04.2018
School Bus Attendant
Badger Bus Lines
09.2017 - 12.2017